Housing Support Worker

Role overview

The Housing Support Worker role is part of the Housing Team at New Horizon Youth Centre (NHYC). The role is primarily focused on assessing young people referred to the service and determining their suitability for New Horizon's Accommodation Pathway or private rented accommodation. You will provide tailored support to young people within designated housing projects throughout their stay, helping them to develop the skills and stability needed to achieve positive outcomes.

You will also be responsible for identifying appropriate and sustainable move-on options in a timely manner, ensuring young people are supported to progress into independent living. The role involves managing a diverse caseload across multiple accommodation schemes, working collaboratively with internal teams and external partners to deliver high-quality, person-centred housing support. You will be based at both our day centre and/or as designated accommodation schemes, Monday to Friday.

Key details

• Contract type and hours: permanent, full-time (35 hours a week Monday-Friday)

• Starting salary: £32,136 (salary scale is: £32,136.00-£35,778.00)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline: 9am, Monday 3rd August 2026

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Main tasks and responsibilities

Accommodation services

Summary paragraph if needed, then list in headings and ordered bullet points. This will include:

1. Providing a programme of support that responds to young people’s accommodation, independent living and move-on needs.

2. Contributing to the effective delivery of NHYC’s accommodation projects and the development of NHYC’s wider accommodation options, including private rented access.

3. Ensuring NHYC’s legal and regulatory compliance in all areas of housing management and support.

4. Providing expert coaching and guidance to young people and monitoring and evaluating their progress, as well as providing resettlement support which includes support with life skills, Jobs, Education and Training (JET), and preparation for independent living.

5. Continued use of feedback and report mechanisms and commitment to service provision that is sensitive and responsive to clients’ needs, including: · Completing assessments, resettlement and action plans with clients

   · Ensuring that all relevant work is recorded both in case files and on the NHYC database

   · Regular reviewing of case files

   · Ensuring risk management and assessment procedures are followed

   Client support work, advocacy and referral to additional services

6. Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.

Information management

1. Recording all contacts with clients appropriately and maintaining all relevant files and recording systems up to date.

2. Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.

3. Being self-servicing in day-to-day administration.

Performance and development needs

1. Continuously reviewing own working practices in line with client feedback and current best practice.

2. Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning and development needs and opportunities.

3. Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.

Other

1. Covering for other members of the team where necessary.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Services Manager, Head of Services or Leadership Team.

Person specification

We are looking for an individual who can demonstrate the following competencies to a high level and want to use these to the full in their work.

Essential experience, skills and knowledge

1. Ability to work effectively with young people facing homelessness to identify personal goals and support mechanisms for change.

2. Experience of delivering housing advice services within a youth and community or other relevant setting, and/or experience of working in a hostel/supported accommodation or similar residential setting.

3. Experience of managing a case list of multiple clients facing complex needs and barriers.

4. A working knowledge of accommodation options and referral pathways relevant to the client group.

5. Experience of working in partnership with both internal and external stakeholders in order to deliver specific projects or achieve organisational aims and objectives.

6. Experience of using IT systems (including knowledge of databases) to support the achievement of personal and collective work goals.

7. The ability to multitask in a pressured environment.

8. A high level of knowledge of health and safety issues in a working environment.

9. Experience and knowledge around safeguarding policy and procedures for children and vulnerable adults.

10. A working knowledge of and commitment to Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace.

11. Ability to maintain enthusiasm for a high level of contact with young people on a day-to-day basis, and a genuine interest in helping young people to make changes in their life to move towards independent living.

Desirable experience, skills and knowledge

1. Proven track record of progressing vulnerable people into stable accommodation outcomes, supporting them to both sustain their accommodation and identifying subsequent appropriate move-on pathways.

2. Thorough and up-to-date working knowledge of: · Local and National Government policies and procedures in relation to the client group.

   · Relevant local and national organisations and their role/responsibilities in providing support to vulnerable young people.

   The benefits system and how this impacts young people.

3. Knowledge of working to performance indicators, including monitoring and reporting on service outputs/outcomes, client tracking, analysing performance information, and identifying corrective action.

Timescales and how to apply

Dates

• Closing date for applications: 9am, Monday 3 August 2026

• Shortlisted candidates will be informed: 7 August 2026

• Interviews: Friday 14 August 2026

Application process

1. Complete the application form below

2. Upload your CV  setting out your career history, education or qualifications, and other key responsibilities or achievements. DO NOT INCLUDE YOUR NAME OR INITIALS IN THE DOCUMENT FILE NAME

3. Write a cover letter / supporting statement (no more than 1500 words) highlighting your suitability for the role and how you meet the ESSENTIAL criteria listed on the Person Specification, and any additional relevant desirable points you wish to share. Do not include your name, address or any personal details.  This is an important part of your application so must be completed. We recommend you work on this in another text file (such as Word) and copy and paste it into the box below when you are ready to submit.

We do not consider incomplete applications.

You will be notified if you have not been shortlisted. However, we are unfortunately unable to provide each individual application with feedback.

If you have any questions or would like to arrange a call to discuss the role, please feel free to email us at [email protected] or call 0207 388 5560.

Click here to see the job pack in PDF format or the job pack in Word format .