Student Services Officer | Camden

The Opportunity

Are you a dedicated professional with a passion for student welfare and the organizational skills to keep a busy school community running smoothly? Can you be the reliable point of contact for students, providing the practical and emotional support they need to succeed?

We are seeking a proactive and empathetic Student Services Officer to join a vibrant support team in Camden . Situated in the heart of London—famous for its world-renowned markets, rich musical history, and eclectic spirit—Camden is a borough that prides itself on diversity and inclusivity. We are looking for an individual who can navigate the complexities of student life with compassion, resilience, and total professionalism.

Core Responsibilities

• Student Welfare Hub: Acting as the primary point of contact for students throughout the school day, managing the Student Services desk and addressing a wide range of enquiries, from lost property to personal wellbeing.

• Attendance & Punctuality: Monitoring student attendance in real-time using systems like Arbor or SIMS , making parental contact where necessary, and working closely with the Attendance Officer to improve school-wide participation.

• First Aid & Medical Coordination: Providing basic first aid (training provided) and managing student medical records, ensuring that care plans for students with specific health needs are up-to-date and accessible.

• Behavior Support Administration: Assisting the pastoral team with the administration of the school’s behavior policy, including the coordination of detentions, internal exclusions, and the tracking of positive merit points.

• Communication Link: Serving as a vital bridge between the school, parents, and external agencies, ensuring that safeguarding information and general updates are shared accurately and sensitively.

• Events & Logistics: Providing administrative support for school events, such as parents' evenings, vaccination clinics, and student photo days, ensuring a seamless experience for the whole community.

Why This School?

• Camden’s Vibrant Context: Work in a borough that is a cultural crossroads, offering a uniquely diverse and energetic environment where no two days are the same.

• A Supportive Pastoral Network: Join a team that prioritizes the "whole child," where support staff are seen as equal partners in the educational journey alongside teaching staff.

• Commitment to Wellbeing: Benefit from a school that understands the demands of frontline student support, offering a collaborative office environment and clear lines of communication.

• Professional Growth: Access to specialist training in Safeguarding (Level 3) , Mental Health First Aid , and Data Management , with pathways toward Pastoral Lead or Safeguarding Manager roles.

Candidate Profile

• Experience: Previous experience working with children or young people, ideally in an educational or youth work setting, is highly desirable.

• Interpersonal Skills: Exceptional ability to build rapport with teenagers, remaining calm, authoritative, and empathetic even in challenging situations.

• Organizational Mastery: The ability to multitask in a high-pressure environment while maintaining a high level of accuracy in record-keeping and data entry.

• Discretion & Sensitivity: A deep understanding of the importance of confidentiality and data protection (GDPR), particularly when handling sensitive student information.

• Character: A resilient, flexible, and team-oriented individual who is passionate about removing the barriers to learning for every student.

How to Apply

To apply for this position, please submit your CV today.