Maitre D'

WHY YOU'RE HERE

Jamie Oliver Catherine St is seeking a charismatic, attentive, and polished Maitre'D to be the welcoming face of our front-of-house experience. You will play a key role in guiding our Guests' journeys, from the first reservation to the warm farewell, always with style, confidence, and grace.

You are here to exceed our guests' exceptions by translating the Brand story and values through exceptional service and hospitality. As Maitre D', you will support the smooth operation of the front-of-house, help drive standards and profitability, and act as a role model for the team, reflecting our unique culture and uncompromising quality at every opportunity.

WHAT YOU'RE HERE TO DO

Guest Experience & Service Delivery

• Greet guests with warmth, efficiency, confidence and professionalism.
• Manage reservations and table plans to maximise flow and guest satisfaction.
• Build lasting relationships with returning guests
• Handle guest inquiries, phone calls, and special requests with care.
• Maintain an immaculate reception and welcome area.
• Work closely with the front of house team to deliver seamless service.
• Support with guest lists, confirmations, and VIP needs.
• Calm and composed in a fast-paced environment
• Uphold the tone, values, and personality of the Jamie Oliver brand in every interaction.

Operational standards

• A genuine passion for hospitality and outstanding service
• Allocate tables strategically, balancing the floor evenly and accommodating guest preferences, special requests, and VIPs appropriately..
• Ensure effective use of all covers to maximise capacity and revenue while maintaining smooth service flow.
• Respect seating deadlines and turnaround windows, avoiding delays that could impact upcoming bookings
• Monitor and update table plans in real time, adapting to walk-ins, cancellations, and operational challenges.
• Focus on date turnover, ensuring timely turnaround of tables without compromising guest experience.
• Work closely with the front of house team to deliver seamless service.
• Where applicable, ensure that any customer complaint is handled in a manner which fits the brand standards

People

• Provide training and guidance to the door team to ensure standards of service are high and consistent
• Support the Reception Manager with setting and monitoring goals, objectives for the door team to drive people development and increase staff retention
• Assist with team member trials and procedures when required.

WHAT YOU NEED TO KNOW

• Experience in a busy, high turnover restaurant.
• Experience in managing in exceeding our guests' expectations
• Experience using OpenTable
• Excellent communication and interpersonal skills
• Strong organisational skills with meticulous attention to detail
• Ability to multitask and stay composed under pressure
• A positive, polished, and proactive approach

WHAT WE OFFER IN RETURN

Generous and competitive benefits package including:

• Access to Bupa Cash Plan and membership to the CODE hospitality app
• Free, delicious and nutritious meals on shift
• Generous family package
• Discount on meals in Catherine Street for you and your family
• Opportunity to join a company that will invest heavily in its people and their careers
• Lots of internal and external training and development opportunities
• Regular team socialising events
• And many more details to follow!

At Jamie Oliver, we celebrate the fact that everyone is different and treat every colleague with dignity and respect. As a creative business we know that diverse teams help us deliver our best work. We love to see applications from groups who are currently underrepresented in the creative industries.