Repairs Administrator
Brentford | Full Time | Temporary
£15.85 PAYE / £20.43 Umbrella
Are you an experienced administrator with a background in housing and property services? We’re looking for a proactive Repairs Administrator to join a Housing Association in Brentford, supporting the delivery of repairs and compliance services.
The Role
As Repairs Administrator, you’ll play a key role in supporting the repairs and compliance teams, liaising with residents, contractors, and colleagues to ensure works are delivered to a high standard. You’ll:
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Provide administrative support across the repairs and compliance teams.
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Support surveyors with repairs, complex cases, and disrepair works.
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Act as a resident liaison to ensure customer needs are met during repairs and safety projects.
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Manage data on compliance systems to ensure regulatory obligations are met.
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Collate and report on repairs programmes to keep the Asset team updated.
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Liaise with contractors/consultants to provide timely reports and statistics to senior staff.
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Assist with updating property records and electronic files.
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Diagnose and raise repairs/maintenance job orders, interviewing residents where necessary.
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Support tenant surveys on repairs quality and escalate persistent concerns.
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Monitor contractor performance and provide updates in partnering meetings.
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Record, acknowledge, and monitor all formal complaints.
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Liaise with Finance on rechargeable works, reporting on collections monthly.
About You
We’re looking for someone with strong administrative skills, excellent communication, and a customer-focused approach. Experience in housing, property services, or working with contractors will be an advantage.
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
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