General Manager - British Pullman

As General Manager of the British Pullman, a Belmond Train, you will embrace and deliver the Vision of Belmond, be responsible for strategic planning, efficient operations and leadership, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world. This is an exciting opportunity for a dynamic leader with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.

If you’re looking to develop your skills and help perpetuate the legendary art of travel, this is your moment!

Primary Responsibilities Include:

• Curate a world class hospitality experience which fully encompasses a spirit of mindful generosity.
• Set ambitious goals for the business to then drive and support the team to achieve

• Contribute to short and long-term organisational planning and strategy as well as driving Belmond initiatives.

• Work towards ensuring high levels of Employee engagement, as well as positively contributing to the Employee engagement levels of the Company overall.

• Create a work environment that is diverse and respectful, and which provides constant learning and development.

• Mentor and support our existing high performing team, leading by example with genuine care and authenticity.

• Liaise regularly with key providers of business to the product to create and maintain positive relationships.
• Build and maintain a network across the UK rail industry to support the goals of the operation.

• Plan, forecast and budget the revenues and costs for the businesses.

• Support the planning and execution of high value projects in engineering, hospitality and innovation.

• Exceed guests’ expectations through establishing a dynamic service culture within all teams.

• Implement measures to ensure that sustainability is at the forefront of all operations and considered in all decision making.

About Us

British Pullman

Step aboard the British Pullman and journey back to the Golden Age of Travel. Our meticulously restored national treasure offers an unparalleled experience, blending British fine dining, first-class service, and exquisite, historically authentic décor. We specialize in creating unique and utterly engaging celebratory experiences, from decadent dinners to exclusive access to Britain's most prestigious cultural events like the Goodwood Revival. The British Pullman is the perfect setting for life's most special occasions, transporting you to quintessential British destinations in the most beautiful carriages imaginable. We operate a curated programme of day excursions across Britain and are also available for private charters, ensuring every journey is a truly unforgettable celebration.

The Belmond & LVMH Family

British Pullman is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breath taking destinations, where our employees are at the heart of the Belmond experience.

Benefits

At the British Pullman we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and insurance plans.
• Complimentary and preferred rate experiences at our iconic destinations.
• Wellness programmes

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.