Bar Manager - Fame Factory - Excel London

Bar Manager – Fame Factory - Immerse London at Excel London, E16 1XL | Full-Time / Permanent

£38,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Immerse London - Fame Factory

Introducing London’s new entertainment district.

Immerse LDN is dedicated to showcasing world-class immersive experiences and original productions across brand-new purpose-built venue space in the heart of London’s Royal Docks – set to the backdrop of ExCeL London’s waterfront.

As part of a programme of continued investment and expansion of the ExCeL London campus, ExCeL London Hospitality is opening of a brand new bar, coming soon as part of the Immerse LDN development.

As part of these exciting expansion plans, we're recruiting a brand new dedicated team for the Fame Factory. A high-octane joyride through your own fame fantasy, FAME*FACTORY throws open the doors on the surreal life of the staggeringly famous and lets you take the wheel.

This brand-new, 60-minute, walk-through experience begins with a choice. Will you be a chart-topping pop star? A Hollywood icon? A sporting legend? It’s your moment to shine.

Our adoring cast of agents, directors, fans and paparazzi are waiting to propel you into the fame stratosphere across 11 spectacular sets. Board your own private jet. Meet with your agent. Feature on a magazine cover. Walk the red carpet. Shine as a guest on a talk show. Star in your own promo movie and much more... 

We’re looking for...

A Bar Manager for Fame Factory who will collaborate with the Assistant Bar Manager and the front line team to ensure smooth daily operations. As well as managing, training, and motivating our talented team of servers, bartenders, and kitchen staff.

What we’re looking for

• Oversee daily bar operations to ensure smooth service and quality standards.
• Manage inventory and supplier relationships for efficient stock control.
• Ensure compliance with health, safety, and company policies.
• Lead and motivate staff across all roles within the team.
• Conduct performance reviews and support staff development.
• Recruit, onboard, and schedule staff according to business needs.
• Coordinate staffing plans with onsite teams and manage labour budgets.
• Deliver excellent customer service and handle complaints effectively.
• Foster customer loyalty through positive relationship management.
• Implement staff training programs and promote ongoing development.

Key Attributes & Experience

• Hospitality Management Experience : Proven leadership in high-volume bars or restaurants.
• Financial Competence : Skilled in budgeting, forecasting, and financial analysis.
• Strong Leadership : Experienced in team development, motivation, and performance management.
• Customer Service Excellence : Capable of handling complex situations with professionalism.
• Operational Skills : Highly organized, detail-oriented, and able to manage competing priorities.
• Tech Proficiency : Competent in restaurant systems and Microsoft Office.
• Certifications Preferred : Food safety and health regulation certifications are a plus.
• Personal Traits : Passionate, proactive, communicative, adaptable, and team-focused.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing : Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support : 24/7 Employee Assistance Programme
• Family benefits :
  1. 2 days’ additional leave after returning from maternity leave
  2. Day off for your baby’s first birthday
  3. Enhanced family leave
• Perks & discounts :
  1. Shopping, entertainment, and travel discounts
  2. 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing :
  1. Pension scheme
  2. Life Assurance
  3. Preferred rates on salary finance products
• Development opportunities :
  1. Professional subscriptions
  2. Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.