Account Manager/Senior Account Manager (EMEA)

About Us

SourceWhale is the leading Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers etc - and with our best-in-class product, we are on a mission to be a leader in the Recruitment Technology space.

Why Us?

We’re a team of seriously talented, positive individuals and we invest heavily in our people - you won’t feel like a number here!

This is an opportunity to join an agile tech startup that is growing faster than any other company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews !

As an Account Manager, you’ll take full ownership of a portfolio of customers, driving our customers success with SourceWhale and across your portfolio maximising retention and expansion. You’ll report directly into our Head of Account Management, collaborating closely with Launch, Customer Experience and sales teams.

The Account Management team is committed to driving sustainable business growth across our existing customer base. AMs in this team assume full ownership and accountability for the annual recurring revenue of their portfolio. They will set the strategic direction for each account to both boost revenue and guide customers to achieve their business goals.

You will collaborate with the Launch CSM to ensure a smooth transition after 3 months of onboarding, and immediately begin building and nurturing strong working relationships with key stakeholders and decision-makers to ensure the long-term success of your accounts.

Day in the Life

• Developing strategic account plans based on each business’s success criteria, growth opportunities, stakeholder mapping, risks and goals.

• Collaborating with and committing to a meeting cadence for business reviews with each account, prioritising based on revenue potential, their point in the customer lifecycle and other opportunities such as case studies or to stimulate referrals.

• Whether you are managing enterprise, mid market accounts or SMB, you will be solely responsible for all commercial aspects of the account, including the renewal process, minimising churn and instigating expansion.

• Generating a pipeline of expansion opportunities within your portfolio in order to meet the monthly Expansion Revenue goals.

• Working closely with the Launch team to ensure expansion pilots are given the best possible chance of conversion through a thorough onboarding experience.

• Working closely with the Experience team to minimise the impact of technical issues on the overall customer experience.

• You should have your finger on the pulse when it comes to market awareness and data, as well as the risks and opportunities within each of your accounts.

• Strong stakeholder management to develop long-term strategic business relationships to minimise attrition and propel growth.

How will performance be measured?

Retention Revenue - Ensuring the renewal process is followed for each account in your portfolio, and meeting renewal targets set for the quarter.

Expansion - Meeting or exceeding the monthly Expansion Revenue Goal. Outside of the revenue goal, performance is measured by meeting set KPIs on new opportunities created, close rate and average deal value. These opportunities vary from new product upsells, pilots and renewal expansions.

Conducting business review meetings - conducting BR meetings per the cadence of contact to ensure we have regular contact with our clients to drive Adoption, Outcomes and Experience.

Who You Are

At SourceWhale, we champion a culture built on transparency, trust, and flexibility. Open communication is our norm, and everyone’s voice truly matters.

We offer a flexible work model, allowing you to choose between office and remote work, recognizing the uniqueness of each individual's preferences. Collaboration is key, whether in the physical office, a company meetup or virtually. We're committed to continuous improvement, actively seeking feedback and encouraging innovation.

We completely understand the importance of work-life balance and truly care about our employees offering the following benefits:

• 25 days holiday (not including public holidays).
• Macbook + any extra tech or software necessary for your role.
• Flexible business with flexible working arrangements.
• Private medical, dental & vision insurance.
• Income Protection Insurance.
• Extended mental health cover and Employee Assistance Programme (EAP).
• Compassionate leave policy.
• Monthly social events.
• First hand experience of an early stage startup - huge ability to make an impact!

We encourage you to apply even if you feel like you don’t meet all the criteria as you may be a match for this or other roles here at SourceWhale! Fancy making big waves at SourceWhale? Apply below!