Switchboard Operator

Job Introduction

Job Title: Switchboard Operator

Location: Home based but must be a commutabledistance from the London office - WC1A 1DG

Hours: 40 hours per week Monday – Friday, shiftsfrom 08:00 – 18:00

About the Role

We are seeking a confident andcustomer-focused Switchboard Operator to join the dedicatedteam. Serving as the primary point of contact for 12 client sites, theSwitchboard is recognised as a centre of excellence, setting the standardfor telephony operations. If you thrive in a fast-paced, customer-focusedenvironment and enjoy delivering outstanding service, this role is for you.

Key Responsibilities

• Answer and manage internal and external calls with professionalism and courtesy.
• Use active listening and questioning to resolve queries quickly and effectively.
• Operate the switchboard and operator console efficiently.
• Follow emergency and reporting procedures, including handling of bomb threats and nuisance calls.
• Conduct daily system checks, log-on, and shutdown procedures.
• Maintain and proactively update contact databases and directories.
• Assist with locker service tickets at HQ via ServiceNow.
• Record and utilise key information to support and enhance the switchboard operation.
• Deliver consistent service across all supported GSK and ViiV Healthcare sites.

Person Specification

• Confident and approachable with strong communication skills.
• Personable and a strong team player.
• Self-motivated with the ability to use initiative.
• Flexible and adaptable in a dynamic environment.

Essential Skills & Experience

• Minimum 1 year of experience in a Switchboard or Customer Service role.
• Clear and precise verbal communication.
• Strong PC literacy and competent keyboard skills.
• Ability to work under pressure and handle sensitive or critical calls (e.g., bomb threats, nuisance calls).
• Willingness to complete annual objectives and contribute to the wider team’s success.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chanceto be part of something greater.

Belong in a company and team that values youfor you.

Act with purpose and have an impact through youreveryday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefitsfor our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all. As the global leader inservices that improve the Quality of Life, we operate in 55 countries, servingover 100million consumers each day through our unique combination of On-SiteFood and FM Services, Benefits & Rewards Services and Personal & HomeServices.

We are committed to being an inclusive employer. Weare a forces friendly employer. We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds and identities . We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, SoTogether, Generations and Origins .

We’re a Disability Confident Leader employer. We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations . We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job .

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

For careers that mean business.

Sodexo reserves the right to close this advert earlyif we are in receipt of a high number of applications