Call Monitoring Administrator

Electronic Call Monitoring (ECM) Administrator

Shepherds Bush W6 7NJ

Full-time, Permanent 

£27,120 per annum

What we offer

We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at MiHomecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

Job Description

What you’ll do

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

• Direct responsibility for the management of the ECM system
• Responding to alerts on the system of calls being missed
• Liaising with carers on their attendance and why visits may be late.
• Running reports for management
• Providing support to staff members as required.
• Adhering to company privacy policies and procedures at all times.

Qualifications

What you need

You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.

Additional Information

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

MiHomecare is an Equal Opportunities Employer and part of the City and County Healthcare Group.