Back of House Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotel’s 60 th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

BENEFITS

· Competitive annual salary ranging from £40,000 to £43,000, plus service charge.

·28 days paid holiday increasing with service

· Exclusive perks through our online discount portal

· Access to leadership and development programmes through Hilton University

· Exceptional Career opportunities

· Industry-leading Team Member discounts on hotel stays for you, your family and friends

· Wellbeing programmes to help you Thrive in the workplace

· Reward programmes, incentives and team member recognition, as well as long service awards

·50% off in Hilton restaurants and bars (subject to individual outlets)

· Recommend a Friend incentive

· Uniforms provided and laundered complimentary

· Recognised as a ‘Great Place to Work’

· Free meals on shift

A Back of House Manager oversees and is responsible for training, budgeting, and developing relationships that deliver an excellent Guest and Member experience while managing stock, suppliers, and the team.

As a Back of House Manager, you oversee and are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Back of House Manager will also be required to oversee stock levels, manage budgeted forecasts, liaise with suppliers, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responsible for Back of House Department and ensuring consistent high standards
• Manage, train and develop the Back of House team
• Ensure crockery, cutlery and glassware are ordered and controlled in line with business levels for both conferences/events and transient customers
• Control stock levels and complete stock takes to ensure minimum stock losses
• Manage stock ordering to ensure par levels are maintaines
• Understand stock loss occurrences and implement measures to prevent losses
• Ensure back of house areas are maintained to the highest cleanliness standards
• Raise all purchase orders in line with business forecasts and reconcile invoices regularly
• Liaise with suppliers to ensure best quality products are received within budget
• Manage forecasts, budgets and capital equipment requests
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Work with all departments, including finance, to ensure good working relationships
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Back of House Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A baseline understanding of IT systems
• Excellent organisational and planning skills
• Good communication skills
• Ability to work under pressure on own or in teams
• Flexibility to respond to a range of various work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in same or similar role
• Experience in hotel/leisure industry
• Previous experience in the same or similar role as well as experience in the hotel or leisure industries is a plus

ELIGIBILITY

· In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.

· Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company