Studio Manager

A leading premium fitness and wellness operator is seeking an experienced and highly motivated Studio Manager to lead the performance, people and operations of a thriving studio location.

This is an exciting opportunity for a hands-on boutique leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, building high-performing teams and driving commercial success. The successful candidate will take full ownership of studio performance, culture, operational excellence and member satisfaction while acting as the visible leader within the business.

The Role...

● Salary: £36,500 + discretionary quarterly bonus

● Working Days: Monday-Friday (early, mid and late shifts) with occasional weekend work (1 day off provided in the week if a weekend worked)

● Benefits: A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.

● Location: Various across London

● Reporting to: Group Studio Manager / Head of Studio Operations

This role offers an excellent opportunity to take ownership of a successful studio operation while developing a high-performing team and delivering exceptional experiences for members every day. The Studio Manager will be responsible for creating a positive culture, driving commercial performance and ensuring operational excellence across all areas of the business.

Responsibilities

Outstanding Customer Experience:

• Act as the visible leader within the studio, creating a welcoming and engaging environment for members and guests.

• Ensure an exceptional customer experience is delivered consistently across every touchpoint.

• Build strong relationships with members and respond proactively to feedback.

• Drive customer satisfaction and member engagement through high service standards.

• Lead by example and set the benchmark for professionalism, hospitality, and attention to detail.

• Ensure all customer issues are resolved quickly, calmly, and effectively.

Studio Performance:

• Take full ownership of studio performance, including bookings, occupancy, revenue growth, retail sales and additional revenue streams.

• Monitor and drive key performance indicators across all areas of the business.

• Analyse performance trends and identify opportunities to improve commercial results.

• Support local marketing initiatives, partnerships, events, and community engagement activities.

• Ensure studio targets are achieved through effective planning, execution, and team leadership.

Lead & Develop the Team:

• Recruit, onboard, coach, and develop a high-performing studio team.

• Create a positive, inclusive, and motivated team culture.

• Conduct regular performance reviews, coaching conversations, and succession planning activities.

• Lead team engagement initiatives and maintain high levels of accountability and performance.

• Manage employee relations matters professionally and fairly.

• Provide visible leadership during key trading periods and operationally demanding shifts.

Operational Excellence:

• Take ownership of all studio operations, ensuring the facility operates efficiently and effectively at all times.

• Manage staffing rotas, labour scheduling, and payroll accuracy.

• Oversee stock management, inventory control, and cost management processes.

• Ensure all Health & Safety procedures, compliance requirements, and operational standards are maintained.

• Monitor cleanliness, presentation, and maintenance standards throughout the studio.

• Resolve operational challenges quickly to minimise disruption to members and the wider business.

Finances + Commercials:

• Take ownership of studio profit and loss performance.

• Manage labour costs, scheduling, productivity, and operational efficiencies.

• Ensure effective stock control and cost management practices are consistently followed.

• Support revenue growth while maintaining exceptional service standards.

• Identify opportunities to improve studio profitability and operational performance.

The Person

The successful candidate will have proven leadership experience within a customer-focused environment, ideally within fitness, wellness, hospitality, leisure, or retail. They will be a commercially minded people leader who enjoys being present on the studio floor and leading by example. They will demonstrate:

• Proven experience leading, coaching, and developing high-performing teams.

• Strong commercial awareness with the ability to drive performance and achieve business objectives.

• Exceptional communication and relationship-building skills.

• Highly organised, proactive, and comfortable managing multiple priorities.

• Resilient and solutions-focused, with the ability to remain calm under pressure.

• Comfortable working in a highly hands-on operational environment.

• Passionate about helping others grow and creating an environment where both team members and customers can thrive.

• Positive, energetic, and able to inspire and motivate those around them.

• Leads with empathy, integrity, and genuine care for both people and service standards.

• Committed to fostering an inclusive and supportive culture where everyone feels welcomed and valued.

• Takes ownership, embraces challenges, and continuously seeks opportunities to improve performance and ways of working.

Most importantly, they will be a visible and inspiring leader who is passionate about delivering exceptional experiences while building a positive and high-performing studio culture.

Working Pattern:

This is a highly operational leadership role, with approximately 80% of time spent actively supporting the studio floor and team, and 20% focused on administration, planning, and people management.

Typical shifts may include early shifts (5:45am–3:30pm), late shifts (12:00pm–9:15pm), and mid shifts (10:00am–6:30pm). Weekend working will be required on a rotational basis, with shifts typically falling between 8:00am and 5:00pm.

The successful candidate will be someone who leads from the front, inspires those around them, and is committed to creating an exceptional environment for both members and colleagues.

Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.