Account Manager

We are delighted to be working in partnership with one of the UK’s leading hospitality businesses, with 59 restaurants across the country, each serving its own unique community. As their marketing team expands, they are looking for an Account Manager to own day-to-day Out of Restaurant performance across delivery platforms and partnerships, including promotions and menu execution.

In this high impact and hands-on role, you will own performance, build strong partner relationships and turn well-executed activity into measurable results against commercial objectives. As the main point of contact for partners, the work will include end-to-end setup, delivery and optimisation of partner promotions, from build through to performance review, ensuring they generate incremental sales and remain commercially viable.

Key Responsibilities include:

• Design promotional mechanics and campaign plans across delivery and promotional partners that drive incremental sales, improve conversion and increase customer engagement, aligned to commercial objectives and operational capability.
• Support the delivery and optimisation of partner campaigns, from briefing and setup through to live execution and post-campaign review.
• Work closely with Brand, Food, Finance and Operations to ensure campaigns are clearly defined, executable and accurately delivered.
• Own day-to-day performance across delivery platforms (Deliveroo, Uber Eats, Just Eat), ensuring menus, pricing, availability and promotions are accurately built and maintained.
• Monitor and optimise key OOR performance metrics including sales value, order volumes, average order value, conversion and customer ratings.
• Own the build, maintenance and optimisation of menus across digital in-restaurant and delivery platforms, ensuring menus support conversion and customer choice.
• Track and analyse the performance of delivery and promotional activity, working with Finance to understand impact on sales, conversion and ROI.

The ideal candidate will have around 3+ years in a commercial, partnerships, trading, channel or operational marketing role (hospitality, retail or FMCG preferred).

They will have experience of managing third-party partners or platforms, such as delivery platforms, loyalty schemes, promotional or affiliate-style partners. Proven experience in delivering promotions or offers end-to-end is essential, as well as strong commercial awareness, with experience balancing sales growth, margin considerations and partner commitments. They will be confident analysing performance and reporting on outcomes, with the ability to translate data into clear, practical recommendations. This will be someone who with meticulous organisational skills and a confident and proactive nature.

This is a fantastic and rewarding opportunity to work at the heart of customer experiences in a varied and exciting role, with a high level of ownership and impact, making a huge difference to the overall brand.

Screening Q’s:

Do you have 3+ years of relationship management in a commercial, partnerships, trading, channel or operational marketing role?

Do you have experience of managing 3 rd party partners in a hospitality, retail or FMCG environment?

Can you demonstrate delivery of measurable end to end marketing promotional campaigns via a B2B2C channel?

Are you eligible to live and work in the UK and happy to work 3 days per week in London?

Location: London/Hybrid – office 3 days per week

Salary: £35k - £38k + bonus and benefits

Ref: 1348622