Event Operations Manager

Role: Event Operations Manager
Reports Into: Director of Live Operations
Location: London
Contract Type: Full Time, Permanent, 42.5 hours per week 

Who we are:

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks, Drumsheds, Exhibition and Magazine in London, Depot in Manchester and Brooklyn Storehouse in New York.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

Broadwick Live are home to a passionate and dedicated team of event professionals who take immense pride in delivering world-class events in exceptional venues. Our goal is to create unforgettable experiences that leave a lasting impact on the thousands of guests we welcome. We are a close-knit team driven by excellence, working in a dynamic environment surrounded by like-minded, committed individuals.

What we’re looking for:

We’re looking for a detail-oriented and people-first Event Operations Manager to lead experience across the Drumsheds Music Series. This is a 360 role at the centre of our biggest shows. You’ll act as the operational lead for both internal teams and external partners translating the show vision into a live plan, holding timelines and comms across departments, and setting the pace once the show goes live. Calm under pressure, methodical in planning, and clear on comms, you’ll lead from the front and help shape the experience for everyone on site. 

Event Planning & Pre-Production

• Lead the planning cycle for creating, tracking, and maintaining critical paths, actions, and internal delivery schedules for the season, shows and key projects
• Schedule and chair operational planning meetings across departments, ensuring alignment on priorities, risks, and delivery timelines.
• Track deadlines for documentation, supplier inputs, production notes, and internal approvals holding the team accountable to shared milestones.
• Ensure information is clearly distributed across internal teams and updated regularly as show plans evolve.
• Work alongside the team to align internal and contractor-led planning timelines.

Show Development & Promoter Liaison

• Act as the lead operational contact for promoters internally and externally, overseeing delivery from pre-production through to break.
• Translate creative, production, and commercial requirements into operational plans, timelines, and documentation.
• Ensure the guest experience, artist logistics, and event vision are operationally achievable, scalable, safe and world class.
• Lead show-specific planning meetings, tracking actions, aligning departments, and escalating risks to the Director of Operations.

Internal Team & Departmental Coordination

• Align departments including FOH, ticketing, guest ops, security, F&B, artist liaison, marketing and bookings team around shared milestones and deliverables.
• Produce and manage internal planning documents: delivery schedules, event briefings, handovers, and team briefing packs.
• Lead team briefings, control room handovers, and ops comms across the shows.
• Curate the correct staffing levels across the board based on the risk assessment with an eye for safety and financial acumen.

F&B Planning

• Collaborate with the F&B Manager and the F&B contractor to support the planning and operational integration of bars and traders across the site
• Support tracking F&B milestones layout planning, crowd flow, queue management, staffing plans, and live service delivery.
• Assist the counterpart Event operations manager in F&B delivery visions for their respected events.
• Act as a key liaison between the business for hospitality, ensuring quality and efficiencies across the board.

Licensing, SAG & Documentation Leadership

• Lead in the drafting and delivery of licensing and safety documentation.
• Represent internal ops in SAG meetings, council inspections, and safety briefings as needed.
• Ensure that operational plans align with licensing conditions and regulatory requirements, in collaboration with the Operations Managers, F&B Manager and Security Manager.

Live Show Leadership

• Act as the key liaison to the event silver control room on show days managing show flow, escalation pathways, issue logging, and internal and external promotor comms.
• Own the delivery plan and schedule; coordinate response to live operational issues as they arise.
• Be a visible, solutions-focused lead on-site supporting department leads and keeping the show on time and on standard.

Finance & Budget Awareness

• Monitor all operational cost lines on your dedicated budgets
• Scope supplier inputs carefully, raise POs, and escalate cost risks or changes as needed to Director of Operations
• Lead reconciliation by tracking accurate delivery data and staffing hours for post-show reporting.

Reporting, Debriefing & Continuous Improvement

• Leading from the front with reporting on your dedicated, projects, events and work streams to ensure the teams are kept up to speed on all key matters.
• Coordinate and contribute to post-show debriefs capturing feedback, incident logs, and lessons learned.
• Help evolve and standardise planning templates, briefing decks, and control room systems across the season.
• Drive continuous improvement by sharing insight, proposing refinements, and documenting best practice.

You’ll need to have:

• Proven experience delivering high-capacity live events (10,000+), ideally with operational and promoter-facing leadership.
• Excellent project management skills: highly organised, detail orientated and adept at managing multiple timelines and stakeholders simultaneously.
• Experience managing large projects via project management tools such as Monday.com
• Strong working knowledge of critical path planning, run sheets, team comms, and licensing documentation.
• Confident communicator in stakeholder and control room environments able to lead calmly under pressure.
• Financially aware able to track spend, scope supplier inputs, and manage operational risks.
• A clear communicator, calm under pressure, and passionate about delivering best-in-class live experiences.
• Flexibility to work weekends, evenings, and extended on-site hours as needed.

Nice to haves:

• IOSH Managing Safely
• NEBOSH General Certificate (or NEBOSH certificate in event safety)
• Formal event control room training or certification
• Level 5 Award in crowd safety management
• Formal project management training or certification (PRINCE2 etc)