Senior Contract Delivery Manager (Housing - Institutional Client)

Senior Contract Delivery Manager (Housing - Institutional Client)

£90,000 - £105,000

London

Would you like to join Hyde as a Senior Contract Delivery Manager and make a real impact in Housing? Previous experience in a similar role, managing a housing contract, ideally within a corporate environment is essential.

Hyde is looking for a Senior Contract Delivery Manager to lead the operational delivery of a prestigious institutional client’s affordable homes portfolio. This is a senior, high-profile role where you’ll oversee national management contracts, ensuring customers and leaseholders receive exceptional, compliant, and customer-focused services. You’ll work closely with Hyde Management Services and act as the trusted advisor to the business, driving governance, performance oversight, and reporting. From monitoring KPIs to ensuring regulatory compliance, you’ll make sure services are delivered efficiently, financial targets are met, and customers thrive in safe, well-managed homes.

What you’ll do:

• Oversee an institutional client housing contract, ensuring it meets customer, regulatory and financial requirements.
• Maintain a performance framework and provide clear reports for senior leaders.
• Coordinate support services and update stakeholders on relevant policy or legislation changes.
• Act as senior escalation point for service issues and lead customer/stakeholder communications.
• Strengthen customer insight and ensure smooth, compliant onboarding of new homes.
• Ensure compliance with legislation, regulatory standards and Health & Safety requirements.
• Maintain strong risk, governance and compliance controls.
• Keep performance, property and customer data accurate and use insights to drive improvement.
• Produce reliable reporting tools and review performance to support continuous improvement.
• Support financial objectives, assist with budgeting, identify efficiencies and ensure accurate records for sound financial decisions.

About You:

• Experience managing major housing or property‑related contracts on behalf of corporate clients
• Strong understanding of KPIs, contractual obligations, and regulatory compliance.
• Ability to lead performance frameworks, identify trends, and implement improvements.
• Exceptional stakeholder management skills and experience reporting to senior boards.
• Previous experience of managing large private sector housing contracts

Make a difference

At Hyde, you’ll have the opportunity to work with corporate clients and partners to support the delivery of high-quality rented homes across the UK. This role offers the chance to influence governance, compliance and assurance within a growing portfolio, working with senior stakeholders across investment partners, managing agents and Hyde teams. Join us and build a career where your skills matter, your ideas are heard, and you can help shape thriving, inclusive communities for the future.

Why join Hyde?

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• 35 Hour working week (9-5)

We’re Inclusive, Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.