Repairs Operations Manager
Reporting to the Head of Responsive Repairs and Voids , you will be responsible for overseeing the full repairs process and ensuring the service consistently meets required performance, quality and financial targets. Key Responsibilities
- Oversee the responsive repairs service for occupied Council properties, ensuring residents' homes are safe and maintained to the required standards.
- Lead the delivery of a high-performing responsive repairs service, ensuring repairs are completed within target timescales.
- Monitor service performance, quality and customer satisfaction, identifying areas for improvement.
- Ensure repairs are delivered on time, within budget and to a high standard.
- Support effective financial management, value for money and efficient use of resources.
- Provide leadership and support to repairs teams, promoting staff development and high performance.
- Ensure the service approach aligns with the Council's strategic objectives and long-term sustainability.
- Work closely with internal teams, contractors and other stakeholders to resolve issues and maintain effective service delivery.
- Promote excellent customer care and ensure residents receive a responsive and professional repairs service.
- Identify opportunities to improve processes, performance and overall service delivery.
- Proven experience managing responsive repairs within a local authority, housing association or social housing environment.
- Strong understanding of housing repairs and maintenance services.
- Experience managing teams and delivering against performance targets and timescales.
- Strong financial and contract management awareness.
- Excellent customer service and stakeholder management skills.
- Ability to manage competing priorities and drive improvements within a busy repairs service.
- Experience working within a social housing or Council environment is highly desirable.
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