Data Analytics Lead (People Team) (Hiring Immediately)

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

The Role:

Starling is a technology company at its core, and we are now evolving our People function to mirror the sophistication of our banking platform. As we scale beyond 4,000 employees, we are moving away from manual, legacy trackers to build a world-class, automated data ecosystem. We are looking for a People Analytics Architect to own this transition. This is a high-autonomy 'founding role' where you will build the infrastructure from scratch and deliver the strategic insights that steer our Board and Executive Committee.

Location: London

Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

Closing Date: Thursday 2nd April, 10am

Responsibilities of the role will include:

• Function Architecture: Design and implement our first dedicated People Analytics function. You will lead the transition from manual offline trackers to a sophisticated, automated reporting ecosystem that serves as the backbone of the People Strategy.
• Data Governance & Integrity: Act as the guardian of people data. You will establish robust validation checks to eliminate discrepancies (e.g., between Finance and People data) and ensure 100% Board-level reporting accuracy.
• Strategic Insights & Storytelling: Translate complex, raw data into digestible visual narratives and People Health dashboards. Your work will enable the Executive team to make high-stakes, real-time decisions at pace.
• Regulatory & Statutory Leadership: Own the end-to-end delivery of critical statutory reporting, including Gender Pay Gap and Pillar 3 disclosures. You will ensure our controls are robust to satisfy internal risk frameworks and external regulators.
• Operational Efficiencies Design and deploy self-service tools and MI Inventories. This will empower People Partners and Managers to access high-quality insights independently, reducing the manual burden on the core team.
• Cross-Functional Partnership: Partner with the central Technology Data team to integrate People data into the wider Starling Data Warehouse. You will identify opportunities to automate manual modelling and data cutting.

Requirements

• Builder Track Record: Proven experience building a People Analytics capability from the ground up within a high-growth Tech or highly regulated Financial Services environment.
• Analytical Rigor: Extensive experience interpreting complex datasets to provide actionable commercial insights, not just raw numbers.
• Technical Toolkit: Proficiency in data visualisation tools (specifically Looker) and an interest in automating data modelling through programming or advanced tooling.
• High Autonomy: Comfortable tackling ambiguous, complex problems and delivering cross-functional projects with minimal oversight.
• Communication & Influencing skills: Exceptional ability to communicate complex data findings to non-technical stakeholders (Board/Exec) in a clear and accessible manner.
• Workday Mastery: Deep expertise in Workday HRIS data structures and report writing would be nice to have.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday