HR Operations Manager

⚽️ We’re on a mission to change the football transfer market.

TransferRoom is a hyper-growth B2B SaaS SportsTech company and the only digital marketplace in the world focusing on the global football industry.

We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.

TransferRoom has become a must-have for key stakeholders in football’s transfer market. It’s used by 800+ clubs, including Man City , Liverpool and Juventus , 550 trusted agencies and 8000 professional players . It has empowered clubs and agents to facilitate over 9,500+ transfers since its launch in 2017.

What we’re looking for

We’re looking for an HR Operations Manager to join our mission to transform the football transfer market for the better. This is a hands-on, full-ownership role - you’ll be the person behind the systems, data, and processes that keep our People function running smoothly.

️ Our Location

Our London office is at Bankside, with additional tech hubs in Poland and Ukraine.

Our office is naturally social, especially Tuesdays, Wednesdays, & Thursdays when we have regular team drinks, celebrations, and five-a-side football.

What you’ll be doing

• HR Systems & Data: Own and administer HiBob end-to-end - configuration, data integrity, reporting, and integrations with payroll, benefits, and TeamTailor. Build the dashboards and reports on headcount, turnover, and other People KPIs and continuously evaluate our HR tech stack.

• Compliance & Policy: Own UK and multi-country employment compliance, keeping us aligned with local labour law as we expand. Maintain the employee handbook and HR policies, manage right-to-work checks and visa submissions, lead contractor set-up in new jurisdictions, and own employee records management and data privacy compliance.

• Employee Lifecycle: Manage onboarding and offboarding processes end-to-end, ensuring a consistent, high-quality experience, and support performance management cycles with logistics, tooling, and data.

• Payroll & Benefits: Partner with Finance to run accurate, on-time payroll, coordinate benefits administration, open enrolment, and vendor relationships, and be the first port of call when people have questions on pay, benefits, or policy.

• Automation & Process Improvement: Bring an AI-first mindset - build automated, scalable solutions, rather than waiting for tooling to catch up.

• Projects & Manager Support: Lead or support wider HR projects, and act as a go-to resource for managers on policy application and best practice.

Who you are

• Must have

◦ 5-8 years in HR/People Operations, ideally in a scaling tech or SaaS business

◦ Hands-on HRIS experience (HiBob or similar), comfortable owning a system end-to-end

◦ A strong working knowledge of UK employment law

◦ Confident with data - comfortable building reports and dashboards, not just pulling numbers on request

◦ High attention to detail and comfort handling sensitive, confidential information

◦ Experience coordinating payroll with Finance

• Nice to have

◦ Exposure to multi-country employment and contractor compliance

◦ Track record of using AI tools to build real automation (not just ChatGPT for drafting) - e.g. scripting, workflow tools, or system integrations that removed manual work

Not ticking every box? That’s okay! Research shows that underrepresented groups often self-select out of applying unless they meet every single requirement. If this role excites you, we’d love to hear from you — even if you’re still growing into some of these skills.

The Interview Process

We keep things simple and respectful of your time:

1. Screening Call – meet our talent team and learn more about TransferRoom

2. Hiring Manager Call - Connect with the hiring manager to see if it’s a good match

3. Technical Interview – show us how you solve problems

4. Final Stage Interview – Meet with key members of the leadership team

We move quickly and work around your availability - our goal is to give you clarity at every step.

What’s in it for you

• Employee assistance programme

• 25 days holiday plus bank holidays

• Life insurance

• Critical illness

• Auto-enrolment pension with Hargreaves Lansdown, enhanced when you contribute through salary sacrifice, with a further savings boost from our employer top-up

• Enhanced parental leave

• Learning budget for everyone

• Discounted gym membership via Hussle

• A generous employee Referral Bonus scheme

• Team building days and events

• Cycle-to-work scheme and an annual travel season ticket loan

• ‘Matched Giving’ programme where we donate when our employees donate

• We are a unique combination of a scale up with security

We are a fast scaling, category creating company with smart teammates who love what they do. With a unique combination as a scale up with security, we have an 86% Employee Satisfaction Score, a Likelihood to Recommend score of 8.3 and a score of 8.8 for how our colleagues rate their relationships with their coworkers.