Claims Administrator

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:

EXCELLENCE – We aim for nothing less than the highest standards in everything we do.

TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Purpose:

We currently have an exciting opportunity for a Claims Administrator to join our Casualty Team. This is an entry level role based in Croydon with a requirement to be in the office 3 days per week.

Reporting to our Casualty Operations & Client Relationship Manager you will be an active member of the Support function within the specialist practice with the overall objective of providing effective admin support to Casualty Adjusters, aiding the team’s efficiency and productivity in the handling of Casualty claims.

Responsibilities:

· Receiving instruction, issuing acknowledgments, setting up files and undertaking risk screening and triaging.

· Assisting Adjusters with general administrative aspects of the role including data/system updating.

· Incoming telephone calls / resolve queries.

· Diary and task management.

· Ensuring time reporting and billing is compliant with internal standards processing and systems.

· Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact where needed for interested parties.

· Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.

· Assisting with the production of management information for clients as well as for internal use, including performance measurement and data integrity reports.

· Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.

· Account management support where required.

· Other ad hoc work as required.

Knowledge and Experience:

· Good working knowledge of Microsoft Word, Outlook and Excel.

· Well organised, enthusiastic and with a strong work ethic.

· Methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.

· Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner.

· Thrive in a high-pressured working environment.

· Be driven to meet and exceed targets.

· Flexible with regards to travel which may be required as and when.

· Some previous claims administration experience would be an advantage.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.