Burberry Team Manager - Regent Street Global Flagship
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 1-2 years previous supervisory or management experience in retail sales
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard
Recommended Jobs
Warehouse Teammate (Hiring Immediately)
About us Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any compl…
Business Studies Teacher - Enfield (Outstanding Ofsted)
A Business Studies Teacher is required for a fixed-term Maternity Cover contract (full-time) at an Outstanding school in Enfield, starting January 2026. This crucial role is within a high-performing …
NPL - Senior Investment Manager
Lead the management and optimisation of non-performing loan (NPL) portfolios. Develop and execute investment strategies to maximise portfolio returns. Conduct detailed financial analysis and du…
Deployed Network Engineer
About Arondite Arondite is a defence technology company building the foundational software and AI to power the autonomous age. Our aim is to revolutionise the way organisations collaborate with se…
IT Technician - Co-Educational Secondary School (January...
IT Technician – Co-Educational Secondary School (January Start) Location: Merton Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Competitive A busy secondary sch…
Business Support Apprentice LBHF624093
Job Details: Salary range: £27,783 per annum Work location: 145 King Street, Hammersmith, London W6 9XY Hours per week: 36.00 Contract type: Temporary up to 18 months Vetting requ…
Consumer Duty and Product Governance Executive
Consumer Duty & Product Governance Executive Global Insurance Brokerage Operations Function - Specialty Insurance London/Hybrid Salary - £50-£60,000 + Bonus + Benefits We are seeking a C…
Joiner (London)
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are imp…
Geography Teacher Vacancy - Renowned School in Ilford!
Are you a Geography Teacher looking for your next opportunity in a school with a thriving Humanities department and supportive staff? A well-regarded school in Ilford is seeking a passionate Geog…
Midday Meal Supervisor - Large, Diverse Primary (Acton, W3)
Hours: 12pm – 2pm Salary: £14 per hour A large and wonderfully diverse primary school in Acton is looking for a reliable, enthusiastic and community-focused lunchtime supervisor to join our…