Casual Clubhouse Social Café Team Member

Job Title:  Casual Clubhouse Social Café Team Member

Department:  Core

Reports to:  Clubhouse Social General Manager

Salary:  £12.31 per hour

Interviews will be on a rolling basis

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies

• To ensure compliance with the Club’s Code of Conduct.

• To ensure compliance with all relevant legal, regulatory, ethical and social requirements

• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust

• To keep confidential any information gained regarding the Trust and its personnel

• To maintain a flexible approach to work at all times

The Role

We are looking for a passionate, hardworking Team member to serve our customers at our new Clubhouse Café at Gunnersbury Park. The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages. In this capacity you will work closely with all members of our new team.

We are partnering with the homeless charity Change Please to create a west London training hub. Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund. We are also linking up with the University to offer a range of immersive opportunities for their catering and business students.

This is a unique role as the usual aspects of a hospitality business will need to be balanced with the social and community programme. This makes for an enriching role dealing with a range of people and organisations.

The Trust is a progressive, driven organisation with many facets. The Clubhouse will become one of our key hubs, also working with our stadium hub. This is a unique opportunity to combine sport and physical activity with nutrition and social projects. If you are up for the challenge of becoming part of our growing team we would like to hear from you.

Responsibilities

• Preparing and serving coffee and tea to high standards

• Serving healthy food and drinks efficiently and professionally

• Responding to customer orders, questions, and concerns in a warm and helpful manner

• Accurately handling payments

• Maintaining high standards of cleanliness, safety, and hygiene at all times

• Being knowledgeable about our Clubhouse menu

• Working collaboratively with other team members

• Helping to create outstanding guest experiences

• Carry out your role with passion and pride

Food Safety/Regulations

• Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.

• Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and acting for service improvements.

• Ensuring safe working with kitchen equipment and that all other health and safety procedures are followed.

• To maintain a clean, healthy and safe working environment in accordance to guidelines.

People Management and Training

• Follow established protocols for data protection and privacy.

• Stay informed about safeguarding policies, procedures, and best practices.

• Collaborate with other team members and departments to create a cohesive approach to safeguarding.

• Participate in meetings and contribute to the development and improvement of safeguarding policies.

Key Internal Relationships

• Clubhouse General Manager

• Clubhouse Assistant Manager

• Clubhouse Chef

• Trust Business Services Manager

Key External Relationships

• PizzaSi

• Change please

• Brentford FC representatives

• Clubhouse Suppliers

The Essential Criteria

• Good team player

• Successful and timely completion of all statutory e-learning requirements

Personal Qualities:

• Excellent communication skills

• Works independently

• Organised and plans effectively.

• The ability to inspire others.

• Embraces Change

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity, please fill out the Declaration of Offences Form