Digital Patient Services Apprentice

Barony Medical Practice in Springburn is seeking a warm, professional, and highly organised individual to join its friendly and supportive team. This role offers an excellent development opportunity, as you will also work toward achieving the SCQF Level 6 Diploma in Digital Applications Support, gaining valuable digital and administrative skills alongside hands-on practice experience.

As the first point of contact for patients, you will play a vital role in delivering excellent service and ensuring smooth, efficient daily operations. The position involves managing patient enquiries, supporting clinical workflows, and maintaining accurate digital records within a fast-paced environment.

Responsibilities:

• Act as the first point of contact for patients, doctors, and nurses, managing enquiries across Microsoft Teams, Outlook, and telephone channels
• Triage calls where appropriate and ensure all communication is accurately recorded and directed to the correct person or service
• Provide clear, professional, and supportive communication to patients throughout their visit or interaction
• Maintain and update the digital appointment system (Vision), including booking, amending, and cancelling appointments
• Handle urgent appointment requests efficiently and appropriately
• Use DOCMAN daily to manage patient records, action clinical tasks, upload correspondence, and ensure accurate and timely electronic filing
• Set up new patients on the clinical system, support registration processes, and ensure all digital protocols are followed correctly
• Process repeat prescriptions and private service requests using practice digital systems, ensuring accuracy and compliance
• Monitor and manage digital task lists within Vision and DOCMAN, including notifying the Health Board of deceased patients and ensuring all messages are actioned
• Support the wider practice team with digital administration tasks, email management, and maintaining up‑to‑date filing systems

We are looking for someone who is:

• Friendly and professional
• An excellent communicator, both verbally and in writing
• Organised and detail‑oriented
• A strong team player
• Resilient, with the ability to stay calm under pressure
• Confident using digital systems and able to learn new software quickly
• Motivated to provide outstanding patient care

Salary: £11,648 - £18,506 per annum (depending on age)

Working hours: Part time, 28 hours per week over 5 days

Why Join Barony Medical?

• This is an excellent opportunity to join a supportive and welcoming GP practice where your contribution will genuinely make a difference
• You’ll be part of a collaborative team committed to delivering high‑quality care to the local community
• 7 weeks annual leave pro rata plus 10 statutory
• Work life balance – flexible working hours

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.