Greenwich Time to Talk NHS Talking Therapies Team Administrator

Administrative Duties To deliver a high-quality comprehensive administration service to the NHS Talking Therapies Team whilst prioritising a busy workload and meeting deadlines To respond to incoming calls and deal with enquiries ensuring appropriate action is taken and messages are accurately passed to the relevant staff members. To deal confidentially and sensitively with telephone calls and face to face contact from clients and others. To deal with incoming telephone and email enquiries on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent matters are brought to the attention of the appropriate member of staff Ability to maintain accurate and clear records regarding referrals, waiting lists, records of appointments both written and computerised Promote at all times a positive image of mental ill health ensuring respect for the dignity and rights of individuals at all times Using IT packages including Word and Excel, Internet and Email. Log referrals onto IAPTUS (our patient information system) and check client details on the RIO database, allocation and closure of cases ensuring accurate and timely entry of client data Follow up with clients on care pathway system, to ensure clients are correctly allocated on the IAPTUS system. Ability to concentrate and use computers for long periods of time. Maintaining accurate waiting lists in conjunction with team managers Ability to prioritise own workload whilst working collaboratively as a member of a wider team Arrange interpreters to attend appointments with clients as requested Ability to deal with occasional distressing situations, including verbal aggression from clients To be able to work unsupervised and respond to situations which may arise requiring autonomous decision making, and escalating as appropriate Undertake any training for the development of this post in conjunction with your own personal development Undertaking any other duties commensurate with the level of the post as required to ensure the efficient and effective running of the service.