Customer Success Manager

Customer Success Manager

A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology.

Location: Central London– Hybrid – 3 days on site

Salary: Negotiable per annum + healthcare, pension etc.

Requirements for Customer Success Manager:

• At least 2 years experience working as a Customer Success Manager, Account Manager or similar role
• A minimum of a 2.1 bachelors from an internationally renowned University in Law, History, Geography, Physics or similar
• At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV).
• Excellent customer-facing skills – you should have previously held a role where you have dealt with customers
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities for Customer Success Manager:

• You will be the main point of contact, providing an excellent customer experience. You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Relationship Manager / Customer Experience Advocate / Client Success Specialist / Customer Satisfaction Director / Account Growth Manager / Client Support Coordinator / Customer Retention Specialist / Account Success Manager / Client Engagement Consultant / Customer Service Strategist / Account Manager

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status