Income Admin Officer
- Assist with; The generation of invoices and credit notes, production and dispatch of automated / manual collection letters and emails, in accordance with agreed collections procedures, processes and timescales.
- Undertaking sales ledger, debt collection and income collection related administration processes, as determined by Income Manager / Head of Service.
- Assist with write off and refund processes
- Collaborate with colleagues to ensure consistent and effective service delivery.
- Assist in identifying opportunities for process improvements within the department.
- Support individuals in navigating financial systems and processes.
- Deliver exceptional customer service while maintaining confidentiality.
- Ensure compliance with organisational policies and relevant regulations.
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