Customer Performance Executive

Customer Performance Executive, Customer Engagement, Gatwick, UK

Use data and insight to improve customer engagement and commercial performance - help shape how we measure, report and act on customer interactions across the UK.

Your new role
The Customer Performance Executive is responsible for implementing Commercial Excellence processes and analysing customer engagement metrics, performance and impact. You will turn data into clear, actionable insight that informs plans and tactics to enhance customer interactions, drive adoption and support progression from engagement to advocacy. You will work closely with commercial, marketing and medical stakeholders to ensure insights translate into measurable business outcomes.

Day‑to‑day your tasks will include:

• Analyse data from CRM systems, digital channels, platform marketing campaigns and customer feedback platforms to measure engagement and performance.
• Build and maintain reports and dashboards that clearly communicate customer engagement KPIs and business impact to stakeholders.
• Work with the Data & AI Strategy Lead and a dedicated support analyst to develop central reporting dashboards that answer key business questions.
• Derive actionable insights from data analyses to inform customer segmentation, targeting and personalised engagement strategies.
• Evaluate campaign effectiveness through post‑campaign analysis and collaborate with marketing and digital teams to optimise future campaigns.
• Support implementation of Commercial Excellence processes (incentives, field engagement plans, targeting) and recommend tools or technologies to improve analysis and reporting.

Your new department
You will join Customer Engagement - the bridge between the business and customers. The team drives commercial excellence through consistent, high‑quality interactions that deliver measurable business outcomes. We lead digital customer engagement, using channels, analytics and automation to personalise reach at scale, create educational content and continuously refine messaging and offerings using customer and performance data.

Your skills & qualifications
To succeed in this role, you should:

• Hold a Bachelor’s degree in Marketing, Business Administration, Data Analytics or a related field.
• Have experience in customer engagement, marketing analytics or performance management with a focus on enhancing customer interactions and sales performance.
• Demonstrate strong analytical skills with the ability to interpret data and convert insights into actionable strategies for commercial teams.
• Be proficient with CRM systems and data visualisation tools (e.g., Tableau, Power BI) and familiar with digital channel reporting metrics.
• Communicate complex information clearly to diverse audiences and influence cross‑functional stakeholders.
• Be curious about industry trends and best practices in customer engagement analytics and committed to continuous improvement of data collection and reporting processes.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. We combine scientific curiosity, commercial rigour and a people‑centred approach to create lasting improvements in health. At Novo Nordisk you will join a collaborative culture that supports development, values diverse perspectives and provides opportunities to make a measurable impact.

Deadline 2nd of February (Applications are reviewed on an ongoing basis)

Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long‑term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.