Housing Officer

Housing Officer

Location: Wembley
Salary: £29.12 per hour (Umbrella)
Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.

Day to Day of the role:

Manage and coordinate housing and estate services within a defined geographical area.
Be accountable and customer-facing, representing our values across all tenures.
Coordinate internal and external services to meet the diverse needs of our customers.
Deliver services that meet individual and local needs to a high standard.
Participate in local initiatives to support community projects, which may occasionally involve weekend work.
Seek continuous improvement in service delivery and customer satisfaction.
Manage relationships with the Local Authority and other Housing Association partners.
Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.Required Skills & Qualifications:

Essential car user (driving licence and own vehicle)
Proven experience in a social housing setting.
Good working knowledge of housing practice, housing law, and service charge management principles.
Demonstrable values of care, dare, and collaboration.
Adaptability and flexibility in a changing environment.
Strong collaboration, networking, and team-playing skills.
Experience dealing with customers from diverse backgrounds with complex or challenging needs.
Excellent administration skills and the ability to analyse customer feedback for service improvements.
Attention to detail and accuracy in writing, reporting, and numeracy.
Experience in customer service both face-to-face and via phone or written correspondence.
Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges.
Ability to manage and report on projects against agreed targets.
Proficiency in office management, including inbox and key management.
Willingness to work flexible hours as required.To apply for the Local Housing Manager position, please submit your CV for review