Front Office Team Member

Front Office Team Member

At voco Grand Central Hotel we are looking for a Full Time Front Office Team Member to join our reception and help us create a warm voco welcome for our guests!

For over a century, voco Grand Central Glasgow has been at the heart of the city's most iconic moments. From hosting famous faces to witnessing the city's evolution, our hotel has seen it all. We want every guest that stays with us to become part of our story, where timeless charm meets modern comfort, right in the heart of Glasgow. We aim to provide 21st-century luxury and comfort, while retaining the essence of the hotels' historic glamour and grandeur……Come on in!

Join Our Front Office Team at voco - Where Every Stay Feels Special!

We're looking for a Front Office Team Member who's passionate about people, great service, and making every guest feel right at home from the moment they arrive. At voco, we do things a little differently - we're relaxed but professional, friendly but focused, and always ready to welcome with a smile.

As the first face of our hotel, you'll be creating memorable experiences for every guest who walks through our doors.

What you'll be doing:

• Welcoming guests with warmth, charm, and a genuine smile
• Smoothly checking guests in and out, making the process seamless and stress-free
• Answering queries, resolving complaints, and making sure guests leave happier than when they arrived.
• Showcasing Glasgow and helping guests feel at home in the city.
• Encouraging sign-ups to our IHG One Rewards loyalty program.
• Recognising and rewarding our most loyal guests with exceptional service
• Supporting our mission to deliver relaxed luxury with a sustainable mindset

We're looking for someone who:

• Is available full-time (40 hours/week) including evenings and weekends.
• Has previous experience as a Receptionist, Concierge, or Guest Services Agent (especially in a 4/5
  • hotel!)
• Is confident using hotel systems - Opera experience is a huge plus!
• Has a natural, un-stuffy approach to service - we want personality, not a script.
• Cares about the environment and sustainability - we're proud to lead with innovation.
• Wants to be part of a fun, supportive, and guest-focused voco Glasgow team.

Why you'll love working with us:

At voco, we believe in genuine hospitality - that means being yourself, connecting with guests, and helping them create unforgettable memories. We're not about stuffy service; we're about warmth, comfort, and little touches that make a big difference.

We are committed to offer and provide our Front Office Team Members with a competitive salary and a large range of benefits:

• Salary £12.60 per hour (£26,208 per annum) plus, paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on Duty
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits - generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you!

If you're someone who loves creating special moments, thrives in a fast-paced environment, and brings positivity to every shift - we'd love to hear from you.

Apply now and help us give every guest that true Glasgow welcome - the voco way.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

#s1-Gen

• Is available full-time (40 hours/week) including evenings and weekends.
• Has previous experience as a Receptionist, Concierge, or Guest Services Agent (especially in a 4/5 hotel!)
• Is confident using hotel systems - Opera experience is a huge plus!
• Has a natural, un-stuffy approach to service - we want personality, not a script.
• Cares about the environment and sustainability - we're proud to lead with innovation.
• Wants to be part of a fun, supportive, and guest-focused voco Glasgow team.
  At voco Grand Central Hotel we are looking for a Full Time Front Office Team Member to join our reception and help us create a warm voco welcome for our guests!

For over a century, voco Grand Central Glasgow has been at the heart of the city's most iconic moments. From hosting famous faces to witnessing the city's evolution, our hotel has seen it all. We want every guest that stays with us to become part of our story, where timeless charm meets modern comfort, right in the heart of Glasgow. We aim to provide 21st-century luxury and comfort, while retaining the essence of the hotels' historic glamour and grandeur……Come on in! Join Our Front Office Team at voco - Where Every Stay Feels Special! We're looking for a Front Office Team Member who's passionate about people, great service, and making every guest feel right at home from the moment they arrive. At voco, we do things a little differently - we're relaxed but professional, friendly but focused, and always ready to welcome with a smile. As the first face of our hotel, you'll be creating memorable experiences for every guest who walks through our doors. What you'll be doing:

• Welcoming guests with warmth, charm, and a genuine smile
• Smoothly checking guests in and out, making the process seamless and stress-free
• Answering queries, resolving complaints, and making sure guests leave happier than when they arrived.
• Showcasing Glasgow and helping guests feel at home in the city.
• Encouraging sign-ups to our IHG One Rewards loyalty program.
• Recognising and rewarding our most loyal guests with exceptional service
• Supporting our mission to deliver relaxed luxury with a sustainable mindset
  We are committed to offer and provide our Front Office Team Members with a competitive salary and a large range of benefits:
• Salary £12.60 per hour (£26,208 per annum) plus, paid overtime and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals on Duty
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk's portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits - generous discounts in our Champagne Bar plus a variety of different gifts on milestone occasions to celebrate with you!

If you're someone who loves creating special moments, thrives in a fast-paced environment, and brings positivity to every shift - we'd love to hear from you.