Relationship Director

Application Deadline: 29 September 2025

Hybrid Working Pattern: 3 days in Office & 2 WFH

About us

Cynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme .

For more information on Cynergy Bank visit

Company Benefits

• Competitive Salary and Company Bonus
• Competitive holiday allowance plus bank holidays
• Option to purchase an additional 10 days holiday
• Pension contribution and Life Assurance
• Income Protection Scheme and Season Ticket Loan
• Medical Cover (After Probation)
• Electric Car Scheme and Money Coach (After Probation)

Responsibilities:

• Develop and lead implementation of the business banking strategy; include achievement of growth, income targets and adherence to the Bank’s standards in respect of operational and regulatory risk

• Drive team performance by coaching, mentoring and motivating team members

• Ensure adherence to the bank’s disaster recovery/business continuity procedures; to include liaising with Systems to review and update plans for your area and ensuring staff are fully informed of these plans and their specific responsibilities

• Proactively manage and develop a portfolio of business customers (£2m-£30m lending). Monitor portfolio and take action as necessary to minimise risk and ensure quality account management.

• Monitor relevant Management Information and ensure appropriate action is reported

• Identify opportunities and proactively promote / sell products to existing customers

• Build and maintain effective relationships with key business partners to maximise potential growth of business with referrals to the Originations team as required

• Maximise new lending opportunities to existing customers

• Independently assess, critically evaluate, prepare and submit applications for loan facilities, ensuring appropriate commentary and analysis to aid decision making to high standards expected.

• Proactively manage expiring loans and unscheduled redemptions seeking to retain debt which is within the Bank’s risk appetite

• Monitor market developments and competitor activity. Recommend and implement appropriate action to ensure the Bank competes effectively

• Provide input to Bank policy including lending guidelines, product development and overall risk management

• Proactively identify and prevent duplication to improve procedural efficiency

• Ensure that portfolio is fully compliant with the Bank’s AML policies and procedures

• Ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded

• Ensure procedure manuals are regularly reviewed and updated to support the adherence to agreed policy and procedures

• Maintain delivery of a high quality service to customers.