Patient Dining Manager

Medirest
London

Job Details

Patient Dining Manager
Cromwell Hospital, London | Up to £40,000 + Benefits

We’re looking for a passionate and proactive Patient Dining Manager to lead our patient dining service, ensuring every meal makes a difference to patient care and recovery. You’ll oversee a dedicated front-line catering team, working closely with clinical staff and dietitians to deliver nutritious, safe, and well-presented meals tailored to individual patient needs.

This is a role where you can directly enhance the patient experience — combining operational excellence with empathy, professionalism, and a drive for continuous improvement.

Key Responsibilities
  • Lead and inspire the ward host/hostess team, fostering a culture of service excellence.
  • Ensure meals are delivered on time, safely, and in line with dietary and clinical requirements.
  • Engage with patients daily, gathering feedback and driving improvements to the dining service.
  • Monitor quality, compliance, and hygiene standards (HACCP, food safety, infection control).
  • Manage rotas, training, and development to build a motivated, high-performing team.
  • Control costs, reduce waste, and manage stock effectively while maintaining service standards.
  • Collaborate with clinical teams and hospital leadership to continually improve patient satisfaction.
Skills & Experience Required
  • Proven experience in catering or hospitality management, ideally within healthcare or a high-volume service environment.
  • Strong leadership skills with the ability to motivate, coach, and develop diverse teams.
  • Excellent understanding of food safety, hygiene, and compliance standards.
  • Outstanding interpersonal and communication skills, with a patient-first mindset.
  • Commercial awareness with experience in cost control and efficient service delivery.
  • Resilient, organised, and calm under pressure, with a hands-on approach to problem solving.
If you’re ready to lead a team that makes a real impact every day, join us in delivering safe, nutritious meals that support patient care and recovery. Apply today to be part of our journey.

Posted 2025-10-09

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