IT Support Technician
- Learn and understand the venue's IT infrastructure, including FortiGate firewalls, Aruba Central (switch and Wi-Fi management), patch bays, and port locations.
- Act as the first point of contact for all client and exhibitor IT requirements, coordinating with AV Project Management before events and handling communication via email and phone.
- Manage online exhibitor orders, ensuring accurate input into event specifications for use by AV technicians and event teams.
- Create and maintain job sheets detailing all IT and rigging requirements; use internal systems to manage event logistics.
- Work collaboratively across departments to ensure a smooth and professional experience for clients and exhibitors.
- Monitor and manage IT equipment inventory, ensuring stock is available and ready for events.
- Provide on-site support and troubleshooting for any event-related IT issues.
- Assist with rigging and de-rigging, delivering IT equipment and services before, during, and after events.
- Liaise with third-party suppliers to source additional equipment when needed.
- Maintain accurate records of website sales data to support billing and reporting.
- Help manage and update the online IT service offerings, adapting content and services to meet client needs.
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