Operations Assistant
Location: London
Company: Underwriting Agency and MGA
A specialist underwriting and claims Managing General Agent (MGA)
This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London’s insurance market.
The OpportunityWe are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands-on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment.
You will play a key role in ensuring the smooth running of day-to-day operations, working closely with underwriters, claims handlers, brokers and insureds.
Key Responsibilities Underwriting SupportAssist with the renewal process, including requesting and processing proposal forms
Input and manage data within internal systems
Produce rating sheets using Excel
Process policy adjustments and endorsements
Generate policy documentation
Liaise with brokers, insureds and internal teams
Support payment plan setup with accounts
Log and process new claims into internal systems
Prepare files and allocate to Claims Handlers
Maintain claims diary systems
Manage correspondence and file requests
Produce and distribute bordereaux reports
Maintain departmental procedures and documentation
Provide professional support to brokers and clients
Assist with general office duties and reception cover when required
Contribute to a positive team culture and continuous improvement
Previous insurance experience is essential
Background in operations or administration within financial services
Strong attention to detail and organisational skills
Confident using Microsoft Excel and Word
Excellent written and verbal communication skills
A team player with a proactive, “can-do” attitude
Able to manage workload effectively and meet deadlines
Join a respected and growing MGA within the London market
Gain exposure across both underwriting and claims functions
Work in a collaborative, supportive and professional environment
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