Housing Advice Worker

Single Homeless Project has a new opportunity for a Housing Advice Worker to join and work in our team based in Brent , London. You will join us on a full-time, fixed term contract until the end of February 2027. In return, you will receive a starting at £29,028.99 per annum.

We re London s leading homelessness charity and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

About the Housing Advice Worker role:

For someone trying to move forward after contact with the criminal justice system, safe housing can be the turning point that changes everything. As a Housing Advice Worker, you ll be part of Single Homeless Project (SHP s) Pan London Housing Advice and Interventions Service, delivered in partnership with St Mungo s and the Ministry of Justice, helping people on probation find clearer, safer routes away from homelessness and housing crisis.

Based in Brent, with work connecting into designated London boroughs, you ll work closely with Probation Services to support clients to sustain their current accommodation or secure new housing where needed. Day to day, you ll hold a caseload, complete strengths-based assessments, explore housing, financial, employment and wider support needs, and build practical plans that turn pressure and uncertainty into clear next steps. You ll also identify risks and safeguarding concerns, keep accurate case records, liaise with housing providers and specialist agencies, and work alongside partners such as probation and police to help people access accommodation and opportunities that are safe, realistic and sustainable.

This is a Monday to Friday role in a friendly, supportive and high-performing team that is serious about the difference good housing advice can make. At SHP, you ll be supported to grow your knowledge of housing, homelessness and criminal justice practice, build confidence in multi-agency working, and develop your career in a values-led organisation where your work has real purpose every day.

Skills and experience we're looking for in our Housing Advice Worker:

• You understand that housing advice can be life-changing, and bring either experience in supported housing, floating support or a relevant qualification, alongside a working knowledge of housing legislation.
• You can hold your nerve when situations are complicated, emotionally charged or fast-moving, keeping people s safety, choices and next steps at the centre.
• You know how to get things moving through strong partnership work, building the kind of relationships with agencies, services and professionals that open doors for clients.
• You care about delivering a service that feels human, purposeful and high-quality, where people are informed, respected and supported to take more control of their future.
• You re organised, self-motivated and ready to manage a varied caseload, balancing competing priorities without losing sight of the person behind each case.

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Closing date: Sunday 14th June at midnight

Interview date: Tuesday 23rd June online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.

This post will require an Enhanced DBS check and probation vetting to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Housing Advice Worker - we'd like to hear from you!

This post will require an Enhanced DBS check to be processed for the successful applicant.

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.