Account Manager - cloud services - Travel & Hospitality
As the Strategic Account Manager, you will have the following responsibilties:
- Create, manage, and lead a portfolio of client engagements focused on achieving significant business outcomes through new or re‑engineered IT systems, products, and services.
- Develop and own the strategic account development plan.
- Serve as the primary point of contact and escalation for client relationships and overall customer experience.
- Track engagement and project performance against account metrics.
- Translate client business goals and industry trends into new business opportunities.
- Manage contract completion, compliance, and take responsibility for revenues, margins, billing, and profitability.
- Advocate for the best team composition and conditions to ensure successful project delivery.
- Collaborate closely with the global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting.
- Facilitate knowledge sharing to educate the internal team on client business specifics, industry context, environment, and change management.
- Understand key risks and support their mitigation through tactical plans and proactive actions.
- Manage third parties involved in client engagements.
- Provide monthly reports on account performance metrics, key issues, opportunities, changes, and objectives according to departmental standards.
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