Burberry Solutions Architect (CRM & Customer)

Burberry
London
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

As a Solution Architect at Burberry, you will design and lead the adoption of digital technologies that bridge the gap between luxury retail trends and customer experience. Working within a global architecture community, you'll focus on evolving the brand's CRM and marketing capabilities, specifically within the Salesforce ecosystem, to drive engagement across all channels. This is a high-impact, agile role requiring close collaboration with senior leadership and delivery teams to build scalable, product-centric solutions that adapt to the changing demands of the digital landscape.

RESPONSIBILITIES

  • Developing an evolving Solution Architecture for the Commercial Technology Tower Initiatives within Burberry.
  • Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business
  • Lead the design and integration of CRM solutions, with a strong preference for Salesforce platform expertise, ensuring seamless customer journeys across all channels.
  • Design technical solutions that may span multiple work streams, whilst identifying downstream application dependencies. This role not only owns the solution through to delivery but is also responsible for understanding the wider Burberry application estate.
  • Oversee the technical acceptance of agile user stories and ensure the integrity of any proposed solutions across workstreams and associated application architects.
  • Identify and exploit the re-use of any components, patterns, techniques and document these for re-use by other projects.
  • Establish and direct proof of concepts in innovation and make recommendations on technology adoption.
  • Work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles.

PERSONAL PROFILE

  • Pragmatic Problem Solving: Proven ability to translate complex technical challenges into functional, scalable solutions.
  • Stakeholder Management: Experienced in navigating communication between senior leadership, product owners, and technical delivery teams.
  • Strategic Risk Mitigation: Proactive in identifying delivery risks and ensuring solutions remain secure, stable, and aligned with long-term business goals.
  • Salesforce Architecture: Deep expertise in architecting Salesforce solutions, specifically within high-end retail or consumer-facing sectors.
  • Agile Delivery: Skilled at leading change within multi-vendor environments using agile frameworks to meet evolving retail demands.
  • Digital & Marketing Tech: Strong background in architectural patterns for digital consumer tech, including personalization, CMS, and DAM.
  • Global Omni-channel Strategy: Adept at designing seamless customer journeys that bridge the gap between digital platforms and physical retail stores.
  • Technical Mentorship: Experienced in providing architectural leadership and guidance to peer groups and junior team members.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posted 2026-05-15

Recommended Jobs

Science Teacher (Part Time) - Outstanding Harrow School

Marchant Recruitment
Harrow, Greater London

Role Status & Location Position: Science Teacher (Part-Time). Specialism: Specialising in Biology or Chemistry. Borough: Harrow, North West London (within walking distance of a Metropolitan …

View Details
Posted 2025-11-15

Semi Senior Accountant

ProTalent Ltd
Bromley, Greater London

ProTalent are currently working with a multi sited accountancy firm to recruit at the Semi Senior Level in their Orpington office. The firm: Well established and respected accountancy firm with…

View Details
Posted 2025-11-24

Family Support Worker (LBR6)

Redbridge Council
Ilford, Greater London

Job Category : Social Care – Unqualified Location : Station Road Centre, Redbridge Council Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Sal…

View Details
Posted 2025-09-10

Assistant Finance Officer - High-Performing Secondary...

Marchant Recruitment
London

Assistant Finance Officer required January 2026 Large mixed secondary school based in Lewisham Assistant Finance Officer to support budgeting and financial reporting Our Client is seeking an …

View Details
Posted 2025-12-10

Fire and Security Project Manager

Protec Fire & Security Group Ltd
London

Protec Fire and Security Group, a Bosch Company, have an opportunity for a Fire Alarm and Security Systems Project Manager in the London area. Purpose of the post / Job description To work on the pr…

View Details
Posted 2025-12-24

Field Sales Executive

SUEZ
Barking, Greater London

Contract type Permanent Working Pattern Full time Location based Barking Hours per week 37.5 Dates that interviews will take place W/C 15th June 2026 Salary £37,332 Summ…

View Details
Posted 2026-02-06

Cocktail Bartender

Turtle Bay
London

Cocktail Bartender - Camden Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morn…

View Details
Posted 2026-05-27

Compliance Officer - Sanctions Risk Framework Owner (Hybrid; 80-100% working degree)

Swiss Re
London

Location: London, GB Are you passionate about navigating the complex world of global sanctions compliance? Join our dynamic team at Swiss Re where you'll play a pivotal role in designing and impleme…

View Details
Posted 2026-04-18

Nursery Nurse

Smart Teachers
Fulham, Greater London

A warm and welcoming nursery in Hammersmith is seeking a caring and enthusiastic Nursery Nurse to join their team on a full-time basis with an immediate start available. About the role As a Nur…

View Details
Posted 2026-05-15