Senior Manager, Partner Growth EMEA

The Walt Disney Company
London
About The Role & Team

Disney+ is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally.

Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.

What You’ll Do

  • Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.
  • Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.
  • Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.
  • Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.
  • Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.

Key Performance Indicators

  • Growth in Disney+ subscribers and revenues acquired through third-party partnerships.
  • Partner activation metrics (activation rates, time to activate).
  • Partner engagement metrics (weekly hours streamed, reduction in non-streamers).
  • Reduction in churn for partner-acquired customers.

Required Experience & Skills

  • Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.
  • A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.
  • Experience in a DTC business improving customer experience and driving engagement.
  • Strong commercial and product/tech acumen, with experience bridging both areas.
  • Skilled in leveraging data and insights to identify opportunities and influence decision-making.
  • Competent in modelling and translating data into compelling business recommendations.
  • Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.
  • Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.
  • Highly organised, able to balance multiple priorities and maintain clarity under pressure.
  • Self-motivated and comfortable working independently with minimal supervision.
  • Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.

The Perks

  • 25 days annual leave
  • Private medical insurance & dental care
  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
  • Disney+ Subscription
  • Excellent parental and guardian leave
  • Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Posted 2026-01-21

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