Senior Manager, Partner Growth EMEA
- Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.
- Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.
- Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.
- Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.
- Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.
- Growth in Disney+ subscribers and revenues acquired through third-party partnerships.
- Partner activation metrics (activation rates, time to activate).
- Partner engagement metrics (weekly hours streamed, reduction in non-streamers).
- Reduction in churn for partner-acquired customers.
- Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.
- A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.
- Experience in a DTC business improving customer experience and driving engagement.
- Strong commercial and product/tech acumen, with experience bridging both areas.
- Skilled in leveraging data and insights to identify opportunities and influence decision-making.
- Competent in modelling and translating data into compelling business recommendations.
- Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.
- Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.
- Highly organised, able to balance multiple priorities and maintain clarity under pressure.
- Self-motivated and comfortable working independently with minimal supervision.
- Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Disney+ Subscription
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
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