Events Operations Supervisor

Company Description

We are looking for an Events Operations Supervisor to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Holborn.

With the support of your Division Manager, you’d have full responsibility for the smooth running of the daytime and evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a social occasion.

We’re looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.

The Hoxton Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 220 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you’ll do…

• Supervise events in the absence of the Events Operation Manager, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Both guest and team experience will be at the heart of all you do. You’ll lead by example, confidently providing top Hox experiences for our guests.
• Liaise closely with central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience
• Working closely with the Head Chef, Division Managers and GM to deliver a consistently excellent standard of food and beverage to our guests
• Are operationally present and leading the team in key events, providing outstanding and exemplary experiences for our guests
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Supervise the Apartment Host, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

Qualifications

What we are looking for…

• A track record of Supervising Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in hospitality role, in a busy, bustling environment. You’ve possible worked in restaurant groups, hotels or contract events catering before.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• You’re looking for a place where you can be you; no clones in suits here!
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You’re up for doing things differently and trying (almost) everything once
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Open and honest, with exemplary communication skill – we’re in this together.
• Flexibility in your week to week rota as business demands are variable.

Additional Information

What’s in it for you…

• Competitive salary up to £13 per hour with TRONC
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.