Deployment Engineer

Deployment Engineer

At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now.

How Specialist Talent Works:

At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:

The Role:

We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process.

Windows 11Deployment Responsibilities:

• Deploying Windows 11 devices following a structured process.
• Handling device rebuilds overnight and handing them back to end users.
• Engaging professionally with customers, ensuring clear communication and a smooth transition.
• Following predefined steps for device setup, including logging in as a user and completing the profile process.
• Managing a room with multiple devices, ensuring timely completion of updates and installations. Adhering to professional services standards.

BAU Responsibilities:

• Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
• Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.
• Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
• Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
• Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals. Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.
• Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future.
• Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation.
• Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status. Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs.
• Provide assistance as a project resource, as and when required.
• Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team.
• Use suppliers and vendors as a source of escalation to resolve problems.
• Support firm events that require an engineer on hand for AV set up and troubleshooting when required.

Requirements:

• Proven experience in Windows 11deployments.
• Experience with Azure Intune and Exchange.
• Strong customer service skills with a professional approach.
• Ability to follow a structured deployment process efficiently.
• Comfortable working late shifts if required.
• Experience in professional services environments preferred.
• Ability to engage with end users and provide guidance as required.

About us:

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.

Our culture:

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we re always ready to help each other out. And we believe that our work can benefit society whether it s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity:

At Peregrine, we re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.