Residential Day Concierge - London, NW9

Encore
London

Join Our Team as a Concierge in North West London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

  • Location: London, NW9

  • Annual Salary: £30,000

  • Hours/Working Pattern: 4 on 4 off, 7am-7pm

What You'll Be Doing:

  • Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

  • Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.

  • Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.

  • Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

  • Maintain Presentation: Keep the concierge area and lobby looking presentable.

  • Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

  • Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

  • Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

  • Excellent communication skills – both written and verbal.

  • Health & safety qualifications are advantageous but not essential.

  • A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

  • 24 Days Annual leave (Inclusive of Bank holidays)

  • Cycle to Work Scheme

  • MediCash

  • SmartHealth – Online health services for you and your immediate family.

  • Eye Care Vouchers to support your well-being.

  • Perkbox Rewards to enjoy exclusive offers.

  • Company Social Events

  • Pension Plan

Posted 2026-06-03

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