Receptionist-Primary Care Navigator

View the job description Job description The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels You may be required to do the following: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols New Patient Registrations management Processing and distributing incoming mail Taking messages, tasks and passing on information Filing and retrieving paperwork, Lloyd George Files, registration data. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from clinicians, management, patients, other team members and associated healthcare agencies and providers Managing requests for information, and providing updated administrative details with regards care navigating. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Dealing with patients queries and questions to solve issues and thus supporting the clinical team Principle duties and responsibilities regarding information Governance and safeguarding: To work with the practice clinical leads, the Designated Nurses and Doctors, and allied health Care professionals to ensure the statutory duties implemented for our practice population. Liaise with professional leads from other agencies, to support registrations activities necessary to ensure that general practices meet their responsibilities. Work in partnership with the clinical leads and the ICB team and provide advice and support to GPs and their staff in relation to registrations management. Work in partnership with the clinical leads and the PCN/ICB team and provide advice and support to GPs and their staff in relation to registrations management. Work with the practice leads administratively in dealing with daily reception tasks to provide support to the team and to promote good practice. Support the practice and the staff in developing robust monitoring systems and practice/audits to ensure the registrations process is robust and fit for purpose. Contribute to the development of the local best practice Health standards Contribute to communication and disseminating relevant updated information regarding the registrations management process within General Practice.