Business Analyst - AI and Innovation Delivery

Withers

Job title: Business Analyst - AI and Innovation Delivery

Reporting to: Global Head of Portfolio Management

Location: London

The Role

Aligned to a continuous drive to innovate, Withers has recently launched a new business strategy which focuses on reviewing and improving how our firm operates across all regions and divisions in order to optimise productivity through the better use of technology, and ultimately to deliver the best service to our clients.

This will be achieved through a number of means including examining and optimising technology skills, the processes that our people use, and the technologies which they are using. It will address both the better use of our existing systems, and the purchase and /or development of new tools aligned to business needs. Given the scope of the firm's strategy, the work will cover a wide breadth of technology areas including legal-specific and more general operational systems, including the embedding of new technologies such as generative AI into working practices.

In support of this, we are recruiting a number of roles to constitute the core of a new 'AI & Innovation' team (supplemented by resources from our project management office, IT team and external consultancy as required) which will lead the delivery of this work. In order to ensure better alignment to the firm's standards and to provide supplemental support as required, the members of this team will be 'homed' inside the IT and PMO teams (as appropriate) but will work together as a ring-fenced team dedicated to delivering the AI & Innovation work under the direction of a multi-disciplinary steering group.

As part of this AI & Innovation team, we are seeking an experienced and driven Business Analyst who has a passion for delivering innovation and change, and for working with stakeholders across all disciplines and seniority levels.

This is a very exciting opportunity to be a core part of a new capability for our firm, with sponsorship from the highest levels of the firm, and high visibility for the value delivered. It is a hands-on, strategic role ideal for a self-starter who thrives in an innovative, fast-paced and pragmatic environment, who excels in inter-personal relationships, and wants to make a lasting impact by supporting change to the working practices of a global law firm.

A high level of personal organisation and professionalism is critical to this role, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. You must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Working as part of our Global IT Service Delivery Team, your primary work base will be the London office, but travel may be required. The chosen candidate will line-report to the Global Head of Portfolio Management (based in London) and work closely with them and the global team, to assist with delivery of the firm's strategy and expectations. You will be working alongside a team of Programme Managers, Project Managers, Business Analysts and PMO Analysts (based in London and Los Angeles).

Tasks and responsibilities

Discovery & Analysis

• Collaborate with both legal and business services teams to conduct detailed analysis of legal workflows to identify opportunities for better use of existing tools, introduction of AI, automation, and digital innovation.
• Gather and document business requirements through interviews, workshops, and process mapping.
• Translate legal and operational needs into functional and technical requirement specifications.

AI & Innovation Enablement

• Working with the delivery lead and solution architect, evaluate and recommend AI-driven tools (e.g., contract analytics, document automation, legal research platforms).
• Support proof-of-concept and pilot initiatives, including success criteria definition and performance tracking.
• Collaborate with data teams to ensure data readiness for AI model development and deployment.

Project Support & Delivery

• Work closely with the Innovation and AI delivery lead to support agile execution of innovation projects.
• Assist in backlog production, sprint planning, and user story creation for AI and innovation initiatives.

Stakeholder Engagement

• Act as a liaison between legal professionals, IT, compliance, and external vendors.
• Facilitate workshops and demos to gather feedback and drive user adoption.
• Communicate requirements, insights and recommendations clearly to both technical and non-technical audiences.

Continuous Improvement & Market Awareness

• Stay informed on legal tech trends, AI developments, and regulatory changes.
• Benchmark internal processes against industry best practices and competitor capabilities.
• Contribute to the development of innovation roadmaps and strategic planning.
• Assist the Service Desk and Systems teams with queries as required.
• Assist the IT Training Manager and Head of Service Delivery with additional responsibilities where requested.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Skills, knowledge, qualifications and competencies

Analytical & Technical Skills

• Strong understanding of AI concepts (e.g., NLP, machine learning, generative AI) and their legal applications.
• Proficiency in business analysis tools (e.g., process mapping, requirements documentation, data analysis).
• Familiarity with legal tech platforms and digital transformation frameworks.

Communication & Collaboration

• Excellent stakeholder management and interpersonal skills.
• Ability to translate complex technical concepts into clear business language.
• Skilled in facilitating workshops, interviews, and cross-functional collaboration.

Innovation & Strategic Thinking

• Passion for legal innovation and emerging technologies.
• Ability to identify and articulate opportunities for process improvement and digital enablement.
• Comfortable working in fast-paced, change-driven environments.

Project & Agile Delivery

• Experience working in Agile environments (Scrum, Kanban, DSDM) and supporting iterative delivery.
• Understanding of product lifecycle, user story development, and backlog management.
• Strong organizational skills and attention to detail.

Governance & Ethics

• Awareness of data privacy, legal privilege, and ethical considerations in AI deployment.
• Commitment to responsible innovation and compliance with regulatory standards.

Personal Qualities

• Inspires confidence
• Enthusiastic and friendly
• Able to work under pressure
• Flexible approach to working hours during upgrades and other ad hoc duties carried out by IT
• Excellent attention to detail and organisation skills
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Smart and professional manner
• Be well organised in calendar management and scheduling
• Collaborative mindset with a consultative approach
• Adaptability to work across diverse legal practice and business services areas
• Passion for innovation and continuous learning

The Essentials

• 9.30am to 5.30pm, Monday to Friday, but flexibility is a must
• Hybrid working policy with a minimum of 2 days per week worked in the office
• 12 week probation period
• 12 week notice period
• Flexible benefit package including pension, private medical insurance, denplan, season ticket loan, subsidised gym memberships, lifestyle discount scheme, the ability to buy and sell holidays, flu jabs, doctors consultation service, cycle to work scheme, on site café and more

About Withers

Withers has been acting for successful individuals, families and institutions for over 100 years. We advise clients on the full range of their business, personal and philanthropic legal needs, both at home and abroad. With offices in the key financial centres of Europe, Asia-Pacific, the United States and the Caribbean, we provide coverage and services that other law firms focussed on the needs of the individual cannot. We have represented 70% of the Top 100 in The Sunday Times Rich List, 25% of the Forbes 400 List, 35% of the Hong Kong Forbes Rich List, and 35% of Forbes Asia's Richest Families list.

Information for Recruitment Agencies

Withers endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withers operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.

Equal Opportunities Employment Statement

It is the policy of Withers to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.