Personal Lines Account Handler

Job Description

Job Title: Personal Lines Account Handler

Salary: 28000 per annum

Location: North London

PURPOSE OF ROLE

We are seeking a dedicated and motivated professional to join an established insurance broker as a Personal Lines Account Handler. This is an exciting opportunity to contribute to a forward-thinking insurance organisation managing home and motor portfolios with precision and excellence. The ideal candidate brings a strong work ethic commitment to delivering outstanding client service and a passion for achieving results in the commercial insurance sector. If you are ready for a challenging and rewarding role in commercial insurance we encourage you to apply.

RESPONSIBILITIES

• Manage and service a portfolio of Motor and Home clients ensuring high standards of retention renewal and satisfaction.
• Collaborate with team members and stakeholders to achieve organisational goals and deliver effective insurance solutions.
• Execute day-to-day account handling tasks with precision attention to detail and full compliance with company policies procedures and industry regulations (including FCA requirements).
• Identify cross-selling opportunities risks and areas for improvement to develop innovative client-focused solutions.
• Handle client queries policy placements documentation invoicing and claims coordination professionally and efficiently.

DAY-TO-DAY

• Engage in regular team meetings to discuss client progress challenges renewals and new business opportunities.
• Manage and prioritise tasks renewals and mid-term adjustments to meet deadlines and deliver high-quality outcomes.
• Collaborate with colleagues insurers and clients to ensure alignment effective execution of placements and exceptional service.
• Monitor key performance indicators client outcomes and portfolio performance; report as required.
• Stay updated on commercial insurance market trends products and best practices to enhance client advice and performance.

EXPERIENCE

• Proven experience in a professional insurance setting within personal lines account handling
• A track record of success in managing client portfolios and delivering results in a fast-paced environment.

SKILLS

• Strong communication and interpersonal skills with confidence in client and insurer interactions.
• Ability to work independently and collaboratively as part of a team.
• Excellent organisational and time-management abilities to handle multiple priorities.
• Proficiency in relevant insurance systems/software policy documentation and broking tools.
• Commitment to continuous learning professional development and maintaining industry qualifications (e.g. working towards or holding CII qualifications desirable).

BENEFITS

• Opportunities for career growth advancement and progression within the organisation.
• Access to professional development programs training and resources (including support for qualifications).
• A supportive and inclusive work environment that values diversity collaboration and employee wellbeing.
• Recognition and rewards for outstanding performance and contributions.
• We are committed to fostering a workplace where employees feel valued empowered and inspired to reach their full potential in the insurance industry.

If you have the relevant experience or know someone who does please contact: Glenn Youens