Floor Manager - Holborn Dining Room

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Role

We are currently looking for a Floor Manager to join our supervisory team in Holborn Dining Room at Rosewood London. Our Floor Managers are entrusted with coordinating the restaurant floor team ensuring the Head Waiters, Waiters and Commis Waiters deliver an efficient and guest focussed service during breakfast, lunch and dinner.

Key expectations of this role are

• Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.
• Coordinating the restaurant floor team to deliver an engaging, refined and intuitive service and adhering to the Rosewood standards.
• Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.
• Training and developing associates of the restaurant team.
• Managing guest relations, handle guest feedback and turn them into repeat business.

Profile

• The ability to work in a team and build relationships with the others.
• Possessing a thorough understanding of running the operation within a upscale, fast paced environment.
• Possessing the leadership skills required to manage large teams succesfully.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan

About Holborn Dining Room

A grand brasserie set in the heart of London, Holborn Dining Room serves up Seasonal British cuisine with a twist in a vibrantly bustling dining salon. Combining reclaimed oak with antique mirrors, red leather banquettes with tweed detailing, and two antique patina copper-topped bars.