IT & Business Systems Support Administrator

About RIXO

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage. Our philosophy is making all our customers feel the best version of themselves. Filling a gap in the market with feminine shapes and high-quality materials from every day to Occasion wear. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day.

About the Role

We’re looking for a Junior IT & Business Systems Support Administrator to join our growing IT & Business Solutions team.

This is an exciting, hands-on opportunity for someone at the start of their IT career to gain experience across both technical IT support and business systems administration . You’ll be the first point of contact for IT support queries while also learning how to support our core systems such as NetSuite, Shopify, Celigo and Microsoft 365 .

You’ll receive guidance and mentoring from the team while being encouraged to take initiative, learn quickly, and develop into a well-rounded IT & business systems professional.

Key Responsibilities

• Act as the first line of support for IT and systems queries, ensuring timely and professional resolution.
• Troubleshoot and resolve issues across hardware, software, and connectivity.
• Assist with device setup, configuration, and user account management (onboarding/offboarding).
• Support and learn administration tasks within NetSuite (with opportunities to expand into related systems like Celigo, Shopify, Centric8, and Looker).
• Help deliver business systems projects such as international expansion and new integrations.
• Provide ad-hoc training and support to users across IT and business systems.
• Liaise with 3rd party vendors to resolve technical or system-related issues.
• Shadow senior team members to build skills in advanced troubleshooting, ERP administration, and IT operations.

Requirements

• Strong interest in Information Technology and eagerness to build a career in IT & systems.
• Familiarity with computer systems, Windows/macOS, and common business applications like Microsoft 365 and Google Workspace.
• Analytical mindset with good numerical and problem-solving skills.
• Strong interpersonal and customer service skills, with a proactive and professional approach.
• Well organised, able to manage multiple requests, and comfortable working with 3rd parties.
• Experience in retail and/or fashion preferred (not essential).
• Exposure to ERP systems (e.g. NetSuite, SAP, Oracle) is a plus but not required – training will be provided.

What You’ll Gain

• Hands-on exposure to both IT infrastructure and business systems in a fast-growing fashion brand.
• Training and mentoring in NetSuite administration , integrations, and related technologies.
• A clear development path to progress into either IT operations, business systems administration, or hybrid IT/business solutions roles.
• Experience working on exciting projects such as international expansion and new technology rollouts .