Business Manager, Harrods London
- Deliver annual retail sales targets through effective business planning and strategy execution.
- Define and monitor weekly sales targets, providing clear rationale and performance updates.
- Drive retail growth by developing and reviewing business plans and event activities; share detailed progress reports twice yearly.
- Identify new sales opportunities within brand guidelines and assess their effectiveness.
- Take ownership of performance, providing management with insights, corrective actions, and high-quality weekly door reports.
- Partner with the Stock Controller to monitor stock levels, optimize stock age, manage testers, and ensure timely corrective actions.
- Communicate risks and opportunities promptly to Head Office teams.
- Manage team absences proactively to ensure full counter coverage.
- Guarantee 100% accuracy and compliance in all sales reporting, including IPPOS and clienteling systems.
- Lead, coach, and develop a team of Beauty Consultants, ensuring excellence in performance, conduct, and client service.
- Define the optimum field needs & structure annually to align staffing needs with sales targets and profitability, making adjustments as needed.
- Effectively manage our BA’s to Foster collaboration and adherence to brand standards, including grooming, professional behavior, and in-store best practices.
- Build and motivate high-performing teams that consistently meet or exceed KPIs.
- Partner with the Retail Coach to analyze KPIs, identify training needs, and enhance sell-out performance.
- Implement company strategy across counter and nurture strong relationships with store management teams.
- Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
- Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
- Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards.
- Conduct and document regular business meetings with department and store managers to present strategy updates, review performance, and discuss promotional activities.
- Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your La Prairie career is going in the right direction
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