Billing & Accounts Officer

Sutton Housing Partnership
Sutton, Greater London


Job Category : Admin / Clerical
Location : Sutton Gate, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £17.39

To maximise income collection in the areas of Service Charges and Major Works. You will also
assist approximately 1450 homeowners with their billing and account inquiries,
communicating by phone, email, sending arrears reminder letters and arranging home
visits when necessary. You will also help to monitor and respond to team emails and
assist with calculating the service charge actuals for leaseholders each year. This will
involve collating data and ensuring accurate charging is applied across all of the
services provided to our leaseholders.
Key Responsibilities:
⦁ Uphold SHPs Values, Behaviours & Leadership expectations at all times (see overleaf)

⦁ Make prompt contact and effectively manage service charge and major work accounts.

⦁ Provide information on payment options and if necessary refer leaseholders to sources of advice.

⦁ Refer appropriate service charge and major work debts to external solicitor.
⦁ Recommend debts/credits for writeoff/write-on.

⦁ Identify and process refunds when accounts are in credit.

⦁ Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.

⦁ Take payments over the telephone by debit or credit card.
Essential:
⦁ Customer Focused experience and committed to delivering excellent services and continuous improvement

⦁ Ability to work under pressure, prioritise workloads and work to deadlines

⦁ Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats

⦁ Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach

⦁ To be able to work without supervision and as part of a team

⦁ Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of
Microsoft Word, Excel and Outlook
⦁ Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given.

⦁ Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision.

⦁ Use information technology accurately and effectively in accordance with SHP codes of conduct.

⦁ Collaborate positively with all SHP staff to cover essential customer services as necessary.

⦁ Attendance at resident forums, meetings with the Council and external agencies as required.

⦁ Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices.

⦁ Carry out any other duties within the scope of the grade as required by the line manager.

⦁ Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures.

Posted 2026-05-30

Recommended Jobs

Temporary Client Management Sucess

Michael Page
Surbiton, Greater London

Creator Relationship Management Own and manage relationships with a portfolio of creators, serving as their primary point of contact. Build trusted, long-term partnerships through proactive …

View Details
Posted 2026-06-12

Curriculum Manager PO4

London Borough of Haringey
Wood Green, Greater London

Job Category : Education (qualified) Location :WOOD GREEN LIBRARY, London Borough of Haringey Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Sal…

View Details
Posted 2026-05-30

Senior Finance Manager

London

This Senior Finance Manager role focuses on portfolio operations and cost governance within this property organisation in London. This is a senior business partnering role with real influence, guiding…

View Details
Posted 2026-08-18

Molecular Characterisation Scientist, Biologics

substrate-bio
London

The opportunity Substrate is building the molecular characterisation cascade that turns purified protein into trustworthy, quality-controlled, biophysically characterised data at scale, and you wi…

View Details
Posted 2026-07-21

Manager, Client Payments

united-talent-agency
London

United Talent Agency (UTA) is seeking an experienced Manager, Client Payments to join our growing Finance & Accounting team in London. This role will play a key part in leading the end-to-end clien…

View Details
Posted 2026-08-09

Chief of Staff

fleek
London

Can you help us fix the world's most broken supply chain? The fashion industry produces over 100 billion garments a year. 60% end up in landfill, not because people don't want these clothes, but be…

View Details
Posted 2026-08-06

Account Executive, Endpoints

Druva
London

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a f…

View Details
Posted 2026-07-21

Transaction Services Associate Directors - Big 4

Michael Page
London

Use your strong Financial Due Diligence experience to work with a variety of clients or sector specific clients. Interpret data, generate insights and construct solutions for clients. Have over…

View Details
Posted 2026-08-12

Admin - Camden

Marchant Recruitment
London

Are you a resourceful and professional Admin practitioner looking for a varied school-office role from January 2026? We are recruiting an experienced Admin member to join a busy primary school in Cam…

View Details
Posted 2025-11-15

SEN TA | Waltham Forest

Marchant Recruitment
Waltham Forest, Greater London

Our client is looking for a committed and enthusiastic SEN TA to work within a welcoming primary school in Waltham Forest. The successful SEN TA will support pupils with a range of additional needs, …

View Details
Posted 2026-01-07