Billing & Accounts Officer
Job Category : Admin / Clerical
Location : Sutton Gate, Sutton Housing Partnership
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:45
End Time : 17:00
Salary: £17.39
To maximise income collection in the areas of Service Charges and Major Works. You will also
assist approximately 1450 homeowners with their billing and account inquiries,
communicating by phone, email, sending arrears reminder letters and arranging home
visits when necessary. You will also help to monitor and respond to team emails and
assist with calculating the service charge actuals for leaseholders each year. This will
involve collating data and ensuring accurate charging is applied across all of the
services provided to our leaseholders.
Key Responsibilities:
⦁ Uphold SHPs Values, Behaviours & Leadership expectations at all times (see overleaf)
⦁ Make prompt contact and effectively manage service charge and major work accounts.
⦁ Provide information on payment options and if necessary refer leaseholders to sources of advice.
⦁ Refer appropriate service charge and major work debts to external solicitor.
⦁ Recommend debts/credits for writeoff/write-on.
⦁ Identify and process refunds when accounts are in credit.
⦁ Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
⦁ Take payments over the telephone by debit or credit card.
Essential:
⦁ Customer Focused experience and committed to delivering excellent services and continuous improvement
⦁ Ability to work under pressure, prioritise workloads and work to deadlines
⦁ Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats
⦁ Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach
⦁ To be able to work without supervision and as part of a team
⦁ Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of
Microsoft Word, Excel and Outlook
⦁ Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given.
⦁ Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision.
⦁ Use information technology accurately and effectively in accordance with SHP codes of conduct.
⦁ Collaborate positively with all SHP staff to cover essential customer services as necessary.
⦁ Attendance at resident forums, meetings with the Council and external agencies as required.
⦁ Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices.
⦁ Carry out any other duties within the scope of the grade as required by the line manager.
⦁ Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures.
Recommended Jobs
School Administrator - Richmond
We are seeking a professional, organised, and proactive School Administrator to join a busy and friendly school office in Richmond, starting as soon as possible. This is an excellent opportunity for …
Placements & Assessment Officer (PO1)
Job Category : Social Care – Unqualified Location : Thomas Hardy House, Enfield Council Hours Per Week : 35.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Salary…
Senior Talent Partner
At Chapter 2 , we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results . By blending people, processes, …
Teacher of Chemistry - Islington Independent School
School Status & Location Sector: Prestigious Independent School. Borough: Islington (Inner London, England). Start Date: Permanent, full-time role commencing January 2026. The Opportuni…
Subject Expert: Chemistry | North London | Focus on...
An "Outstanding" secondary school in Islington is seeking a meticulous and tech-pro Chemistry Teacher for a full-time, permanent role. This position is ideal for a practitioner who wants to lead scie…
English Teacher - Literature Focus - Tower Hamlets (TH)
English Teacher – Diverse Literature Focus – Tower Hamlets (TH) A vibrant, diverse secondary school in Tower Hamlets is seeking an experienced English Teacher with expertise in supporting En…
School Administrator - Lovely Secondary School - Ealing
Are you looking for a well-regarded school in Ealing with a collaborative, forward-thinking, and student-centred culture? Job Overview Our client is seeking a dedicated School Administrator to…
Financial Anlayst (Hiring Immediately)
At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and ju…
Business Development Manager - Hospitality Channel
The Business Development Manager - Hospitality Channel will be responsible for actively identifying, developing and securing new business opportunities withe regional accounts and independent venues …