Finance, Benefit, & Debt Caseworker

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose . We call these our ‘3Ps’.

We achieve this in two ways: we improve lives through frontline delivery of public services, and we use our knowledge to change ‘the system’ by fixing the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

As a Financial Wellbeing Advisor within Catch22’s Justice team in London, you will play a key role in supporting ex-offenders on probation, focusing on their financial needs. Working with adult males, you’ll explore the root causes of financial hardship and help address debt, benefits, and overall financial wellbeing to build their confidence in managing finances independently.

You will manage a caseload, conducting assessments and developing action plans, while collaborating with local agencies to deliver support. You'll also assist with accessing benefits, banking services, and financial entitlements. The role is autonomous but collaborative, with opportunities to improve service quality and share innovative ideas.

About You
You’re highly organized, process-driven, and able to manage workloads efficiently. With a keen eye for detail and strong writing skills, you ensure timely and high-quality case management. Proactive and resilient, you thrive under pressure and are quick to learn, ready to tackle new challenges in a fast-paced environment.

You’ll have experience in the Criminal Justice System or working with disadvantaged people, with a passion for making a positive impact.

Qualifications

• GCSE in Maths and English, or equivalent
• Experience in the Criminal Justice System
• Proficiency in Microsoft Office

Additional Information

Important information about this opportunity

AI generated applications are not acceptable and could lead to a disqualification of all current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representable of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please contact [email protected].

Contract: Permanent

Hours & work pattern: Full time, 38 hours per week.

Salary: £28,551.00

Location: Your base will be in one of our London hubs, but you will be expected to travel frequently across London, hybrid working is available with 4 days expected to be in the hubs/probation offices/delivery sites and 1 day of remote working is possible but not guaranteed. Please see the Job Information Pack for more information.

• Romford
• Canning Town
• Ealing
• Tottenham
• Kings Cross
• Brixton
• Croydon
• Lewisham

Preferences for successful candidates will be considered but are not always guaranteed.

Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy: We are proactively recruiting to build a pool of pre-cleared candidates for future vacancies. While we may not be able to offer an immediate role, successful applicants will undergo all relevant pre-employment checks, enabling them to join our workforce promptly when a position becomes available. This approach is based on expected leavers over the coming 3 month period and ensures a smooth transition into the team as opportunities arise.

Working patterns: Monday to Friday.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Catch22 is proud to have “ Banned the Box ”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the opportunity Information Pack for more information.

Catch22 Justice requests no contact from agencies or media sales

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.