Field Engineer - Desktop Support
Central London field based role.
6 month rolling contract
Work vehicle and fuel costs are provided.
Key Responsibilities
- Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
- Diagnose and repair devices to board level with accuracy and efficiency.
- Deliver Level 1 desk side support for Windows-based systems.
- Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.
- Maintain accurate records of work completed, parts used, and updates in service systems.
- Ensure excellent customer service and communication at all times.
- Travel to various customer locations across the UK as required.
Must Haves
- Full UK driving licence with no more than 6 penalty points.
- Legal right to work in the UK.
- No restrictions that would preclude gaining UK Security Clearance (SC).
- Flexibility to work variable start and finish times depending on business needs.
Skills & Experience
- Proven experience as a printer and MFP engineer, including repair to board level.
- Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).
- Hands-on experience providing desk side support (L1) for Windows environments.
- Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and customer-facing skills.
Desirable
- Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).
- Experience working in field service roles covering multiple customer sites.
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Recommended Jobs
Chef de Partie
As a Kitchen Team Leader you will work alongside and deptuise in the absence of the Head Chef & Sous Chef you will also work alongside the other chefs during prep & service times and play a part in t…
Daily Housekeeper, Job ID J1D289R
A fantastic client based in Richmond upon Thames, London, is seeking a full-time housekeeper to maintain the cleanliness of their home. The ideal candidate will be organised, hardworking, and capable…
ISM Technician
Hardware Inventory Management ensuring stock levels are constantly monitored. Hardware request and receipt through our internal ordering system. Actively monitoring the ticket queue and managin…
Nanny-Housekeeper from Monday to Friday, Job ID J1E4CA
A lovely family based in Parsons Green is seeking a full-time Nanny-Housekeeper to care for their baby and toddler while keeping the home clean and well organised. Fluency in English is essential for…
Project Management Higher Apprenticeship
Project Management Higher Apprenticeship Your Future Employer Unilever is one of the world’s leading suppliers of Food, Beauty and Wellbeing, Home, and Personal Care products with sales in over…
Caretaker Position Available for January - Enfield
School Status & Location Sector: Outstanding Ofsted-rated High School, Outer London. Borough: Enfield. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & S…
Electrician (Remedials Specialist)
Electrician (Remedials Specialist) – PTSG Electrical Services Location: Carshalton (regional coverage – you’ll know these roads better than most) Salary: £45,000-£50,000 OTE (£40k base plus ov…
Driver
Collection & Delivery Driver Salary:£27,000 - £30,000 Working Hours:Monday to Friday 8am - 5.30pm Location:Park Royal Motivated and Enthusiastic Driver required for a busy Accident Repair …
Bank MSK Physiotherapist
Job Description: Bank Physiotherapist - MSK Cromwell Hospital, London, SW5 0TU Bank role Hourly rate - competitive Ad hoc role to cover absences (sickness & annual leave) as well as bu…
Perishable (Produce / Meat / Seafood) UK Retail Floor Team Member - Part Time - 24 Weekly Hours
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving …