Fractional VP of Customer Success
Role Details
Fractional: 2 days per week (flexible)
Duration: minimum 3 months + potential advisory support
Reports to: CEO
Location: Hybrid — London (Co-Work Borough, London Bridge), with in-person collaboration encouraged weekly
The Brief
As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolution.
You will take a holistic view of the function — from onboarding through to renewal and expansion — and help shape a model that is both commercially effective and scalable.
This is a hands-on, high-impact role, combining strategic thinking with execution. You will lead the function on your working days, with the backing and authority to evolve how Customer Success operates, while working closely with cross-functional leaders to ensure alignment.
As we continue to scale, we see a clear opportunity to further strengthen how we:
Strengthen how we deliver value across the lifecycle
Drive retention and expansion more consistently
Align Customer Success more closely with commercial performance
This is a hands-on, high-impact role — combining strategy with execution.
Who You Are
Experienced in fractional or project-based leadership roles
You are skilled at rapid diagnosis – able to quickly assess team capability, operating model fitness, and cultural health, and translate that into a clear, actionable brief
Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions
Deep expertise in operating model design, segmentation, and value delivery frameworks
Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes
Comfortable operating across strategy and execution, moving seamlessly between diagnosis, design, and implementation
Experience within SaaS and the broader MarTech or ABM ecosystem is essential – familiarity with platforms such as Demandbase or 6sense is a plus, but not required.
Equal Opportunties Statement
Turtl is an equal opportunity employer and are committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience.
Recommended Jobs
Caretaker | Bromley
A popular primary school in Bromley is seeking a practical Caretaker to join the site team from January 2026. The Caretaker will oversee site security, manage routine maintenance and carry out small …
Maths Teacher - Challenging Curriculum - Hillingdon
Maths Teacher – Drive Challenging Curriculum Content and Numerical Rigour – Hillingdon A supportive secondary school in Hillingdon requires a highly capable Maths Teacher committed to deliver…
Talent Partner
The Opportunity Luminance is the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies i…
Product Director
The ECA International Group has been a leader in global mobility for over 50 years. Combining the resources of the original ECA, Tracker Software Technologies, and our investment in Global Expat Pay,…
Senior Server Engineer, Hay Day
We are now looking for an experienced Senior Server Engineer to join the Hay Day team. This role can be based either in Helsinki or London. As a Server Engineer at Supercell, you'll be embedded …
Manager, Catalogue Migration - London, N1C 4AG
Manager, Catalogue Migration - London, N1C 4AG, United Kingdom Department Virgin Music Group is the Independent Services division of Universal Music Group, providing a full range of label service…
Optimization Strategist (f/m/d) (Hiring Immediately)
About the opportunity Contentful is looking for a Optimization Strategist ( f/m/d) to join our Field team a business-minded subject matter expert who can walk into a room with a VP of Digital or C…
Data Center Technician with Fibre Skills
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold idea…
Maths Teacher
Salary: £38,224 – £45, 226 Purpose To deliver accredited learning to Young People undertaking numeracy study programmes The Role To teach a range of courses as directed , to a Go…