Train Manager- Birmingham New Street - London

Train Manager- Birmingham New Street - London

New Year- New Start!! We are recruiting for Train Managers to join CrossCountry at Birmingham New Street in January 2026 and throughout the year.

Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focussed on delivering a safe train journey for all our customers and your colleagues?

If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Birmingham.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £34,174pa during your training, rising to £39,895pa upon completion of training. Average hours are 35 per week.

Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!

You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10 week training course will take place at our Customer Service Training Centre in Derby where you will be trained on all aspects of the role.

This is not a 9 to 5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.

To apply for this role, please submit your current CV and a covering letter explaining your reasons for applying and why you would be suitable. Close date for applications is Wednesday 24th September 2025.

Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.