Head of HR - SME & Personal Lines

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Are you ready to lead, inspire, and make a real impact in one of the world’s largest insurance brokerage and risk management companies?

At Arthur J. Gallagher , we’re looking for a dynamic and forward-thinking Head of HR to join our team and help shape the future of our SME & Personal Lines division.

As Head of HR – SME & Personal Lines , you’ll play a key role in driving our HR strategy and supporting the continued success and growth of Gallagher. Reporting to the HRD Executive Team, you’ll lead on a range of strategic HR initiatives, partner with business units, and act as a trusted advisor to senior leaders.

This is a role where no two days are the same. From leading organisational change and managing complex employee relations cases to shaping reward strategies and driving employee engagement, you’ll have the opportunity to make a tangible difference across the business.

This role can be based in any Gallagher UK office with travel across the UK

• Strategic Leadership : Collaborate with L&D, Reward, and HR Ops teams to deliver streamlined HR services that align with business goals.
• Change Management : Act as a Change Agent, leading restructures, redundancy processes, and TUPE activities with professionalism and compliance.
• Employee Engagement : Support staff forums, consultative committees, and trade union negotiations to foster a positive and inclusive workplace culture.
• Policy & Compliance : Ensure HR policies are up-to-date, legally compliant, and reflect best practices.
• Reward & Development : Work with senior leaders to design and implement reward strategies and integrate CPD initiatives into operational processes.
• Leadership : Manage and support HR Business Partners, ensuring they are equipped to deliver exceptional HR services.
• Reporting : Provide insightful MI and reporting to the HRD Exec Board to inform decision-making.

• Chartered MCIPD (or working towards) and CIPD qualified.
• Extensive HR experience in both operational and strategic roles supporting a large workforce within a contact centre enviroment is essential.
• Proven track record in managing organisational change and restructuring programmes.
• Strong knowledge of TUPE, employment law, and HR best practices.
• Exceptional interpersonal, negotiation, and communication skills.
• Experience in the insurance or financial services industry is highly desirable.
• Proficiency in MS Office
• Right to work in the UK and the ability to travel across the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [email protected] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.